Estate Liaison Officer

Newcastle

Full time (37.5 hours per week), Permanent Contract

Salary circa £28,500 pa (pro rata) negotiable based on skills and experience

Plus, Brilliant Benefits!

Delivering on our customer promise. That’s when it hits home

It’s a really exciting time to join Home Group as we build more homes, independence and aspirations – the vision that underpins our five-year strategy. Our commitment to deliver on our customer promise, build the right homes in the right places and be market leaders in New Models of Care, is in the hands of our brilliant people.

Working alongside our Maintenance Operations Teams, you’re responsible for the delivery of an effective customer experience throughout all maintenance works. You’ll take accountability for overseeing maintenance works seeing them through the “eyes of the customer” and representing the “customer voice” with stakeholders/contractors/tradesmen. You’ll drive customer satisfaction improvements through analysis, insight and feedback.

When you join, you’ll discover that it’s our brilliant people and culture that make a difference. We are No.7 in the UK’s Best Super Large Great Places to Work, 5th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and hold Investors in People Platinum Standard!

About our team
You’ll be working as part of our fabulous team who are super passionate about delivering a first-class maintenance solution to our customers. Our director Paul has worked here at Home Group almost 3 years now, having worked in contact centres and maintenance environments for the past 14 years. Outside of work Paul enjoys a hectic social life and when not cooking is planning his next trip with his wife Victoria!

You’ll be working alongside our fabulous team who are super passionate about delivering responsive and voids maintenance ensuring we get it right first time for our customers. To us were not just a team we’re a ‘work family’. Our brilliant manager is Gary, who has been with Home Group 25 years! There are 8 of us in the team and we don’t just love to support our customers, we’re there for each other too!

Where you’ll work
You’ll work across the North East but you will have specific responsibility for our properties within Northumberland and Tyneside. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.

When you’ll work
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you
You’ll have the ability to communicate technical specifications and requirements to customers in a way that’s clearly understood. Your experience of working in a maintenance/technical environment with a broad understanding and experience of maintenance practices will provide you with the technical understanding to convey this.

You’ll have experience of overseeing maintenance works through to a successful completion through a contractor network. As the main point of contact to resolve escalating disputes and conflicts, you’ll be passionate about quality delivery and have the tenacity needed to resolve complex, long standing customer complaints.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Estate Liaison Officer Job Description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

 To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

 You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!