In your role as Scheduler, you will ensure that all Property Services works are controlled, managed, recorded and efficiently scheduled to ensure our customers receive high levels of customer service.
A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.
We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
You will liaise with Managers & Supervisors to assist in the coordination of Operatives & Subcontractors and update operational systems and spreadsheets to schedule, record, report performance, capture costs and reflect the status of jobs. You will also liaise with other Schedulers to achieve the best deployment of operatives across the area, reducing travel and down time. You will communicate and re-schedule jobs in the event of any changes or updates liaising with the customer immediately to agree and ensure excellent communication with the operational teams and to provide maximum productivity. A basic understanding on asbestos survey results would be useful as you will be required to review our Asbestos data base prior to works being issued. You will assist with the swift and acceptable resolution of any complaints/disputes and recalls that may arise and manage these proactively and assist in supporting and training of staff creating cross work cover throughout the departments ensuring maximum efficiencies are achieved.
You’ll have previous experience of working in housing/property repairs and be able to work under pressure and to tight deadlines. An organised approach to your work and the ability to manage your time effectively and efficiently is essential. You will be totally committed to delivering excellent customer experience – being easy, reliable and empathetic in the way you deal with customers, and colleagues. You will have the ability to take ownership of issues/problems and personally see them through to delivery all while delivering exceptional customer service. Good geographical knowledge is required as you will be coordinating and planning the day to day operational work of others. You’ll have excellent written and verbal communication skills and be PC literate in programmes such as Microsoft and other bespoke packages including DRS. You’ll bring a positive attitude to your work and be able to promote team working and good morale, encompassing Company change in a positive manner. You’ll ideally be educated to GCSE or equivalent levels preferably to include English and Maths.
How to apply
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