Housing Concierge Waking Nights

Home Group
Weston Super Mare (Ashcombe Road)
27 May 2021
11 Jun 2021
Full Time
Organisation Type

Housing Concierge Waking Nights
Somerset, Weston Super Mare
Permanent Contract, Full Time (37.5 hours per week) on a rolling rota
Spot Salary of £18,576 pa
£9.50 per hour if you’d prefer to work on our bank on a casual basis
Plus, brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!
We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are under 18 to develop their independent living skills in a supported environment to enable them to move on successfully. We offer high levels of support so customers can gain these essential skills and then move to lower supported services before moving into their own tenancies.
They live in a semi-detached house close to the centre of Weston. They all have en-suite bathrooms but share the kitchen and lounge. We also have a large training room where we deliver support and group sessions.
We help our customers to develop the necessary skills like budgeting, healthy eating and how to maintain a tenancy. We do this through one to one and group sessions and work with customers to identify their goals and aspirations so that they can achieve their full potential.

Customer quote
"I never thought I would be able to budget but I don’t have any rent arrears and my fridge has food in!  I think that means I can budget".

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’. Our brilliant manager is Karen, she has worked in the Care & Support sector for 15 years and for Homegroup for 4 years. 
There are 5 of us in the team and we don’t just love to support our customers, we’re there for each other too! Jane is our Support Coordinator and has worked for Homegroup for 17 years, Jane set this service up in 2012! She is affectionately known as the ‘Oracle’ because of her wealth of knowledge and is always happy to share her knowledge with colleagues and customers!

Working hours
You’ll work on a rolling rota basis with our current Housing Concierge working nights (10pm to 6am) including weekends, and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!
You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. As our Housing Support Concierge, you’ll also provide out of hours cover being the first point of contact for our customers during the night and at times we’ll also need you to do some general cleaning duties too.
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.
If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high-tech company and most of our application process and mandatory learning are online. However, we’re glad to support you, if you need help.  
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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