Customer Service and Client Relations positions

Location
Worksop, Nottinghamshire
Salary
£29,577 - £39,880 per annum
Posted
28 May 2021
Closes
14 Jun 2021
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Local authority

Bassetlaw District Council own and manage around 6,300 homes in North Nottinghamshire.  Having brought our housing management and repairs functions in house two years ago, we are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country.

Two exciting opportunities have now arisen that will play a pivotal role in helping us to fully realise our aspirations and continue our improvement journey.  We are looking for enthusiastic individuals with a genuine interest in customer service and client relations, knowledge of the housing business, a passion to improve our services, and who share and demonstrate our values of empowerment, respect, integrity, and adaptability.  

Both roles will work closely with our Management Team to plan, shape, support and deliver continuous improvement, influencing managers and front line staff to engage with change and work in new ways.  So, if you are looking for a new challenge and would like to be a key member of our thriving housing team, we would welcome an application from you.

Policy & Service Development Co-ordinator
Salary Grade 7 i.e. £29,577 to
£32,234 per annum
Full time, Permanent – 37 hours per week
Position Reference: HSG0836P

Based at our offices in Queens Buildings, Potter Street, Worksop and reporting to the Strategic Housing Manager, you will be responsible for the effective development of housing policies, strategies and service improvements for the Council’s retained housing management functions.

The role is wide in scope and includes service and improvement planning, strategy and policy development, project management and business support and planning. 

You must have a clear understanding of social housing, including, performance management, policy and strategy development and service improvement.  A proven track record of partnership working is essential along with strong people, team and change management skills.  Experience of working within and managing multi-disciplinary teams across a range of functional areas is also essential.

For an informal discussion about this role please contact Christine Staniforth, Strategic Housing Manager on 01909 533533 or email christine.staniforth@bassetlaw.gov.uk

Closing date:             12 noon on Monday 14th June 2021

Interview date:          Monday 28th June 2021

Tenancy and Estate Manager
Salary Grade 9 i.e. £35,745 to £39,880 per annum
Full Time Permanent, 37 hours per week
Position Reference: HSG1076P

Based at our offices on Hundred Acre Lane, Worksop and reporting to the Tenant Services Manager, you will be responsible for leading and managing the Tenancy & Estates Team to ensure that quality housing management services are delivered to our tenants, with a focus on making a real difference to their lives. 

The role involves tenancy and estates management, low-level anti-social behaviour, caretaking, tenant engagement, and the administration of garage sites and community centres.

You must have a clear understanding of social housing, a proven record of partnership working and experience of managing multi-disciplinary teams across a range of functional areas, coupled with experience of successfully achieving a range of challenging targets. 

We are looking for a collaborative and engaging individual with vision and creativity, and an enthusiastic desire to contribute to the development of a high performing Housing Service.   

You should have a good up to date knowledge of social housing and law, a working knowledge of relevant regulations and good practice, along with proven experience of delivering high quality services.   Strong influencing, negotiation and presentation skills will be critical to success in the role.

For an informal discussion about this role please contact Martyn Hudson, Tenant Servcies Manager on 01909 533533 or by email Martyn.Hudson@bassetlaw.gov.uk

Closing date:             12.00 noon on Monday 14th June 2021

Interview date:          Friday 25th June 2021

Bassetlaw District Council recognises our employees’ commitment to excellence in service delivery, and in return is committed to providing a healthy work-life balance as part of a generous rewards package, which includes:

  • A minimum of 25 days annual leave rising incrementally each year to a maximum of 31 days after 5 years’ service, plus bank holidays,
  • Access to the Local Government Pension Scheme,
  • Casual User Allowance
  • Flexible working
  • Family friendly policies
  • Discounted parking
  • Optional benefits including an annual leave purchase scheme and health and wellbeing scheme.

To request an application pack, please visit www.bassetlawjobs.co.uk, email hr@bassetlaw.gov.uk or telephone the HR Team on (01909) 533121. Please quote the relevant position reference on the application form and within all correspondence.

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