Income Officer
- Employer
- MTVH
- Location
- Beeston
- Salary
- £22,000 - £22,500
- Closing date
- 13 Jun 2021
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Revenues / benefits, Tenant services, Corporate Services, Finance
- Seniority
- Officer
- Contract
- Fixed Term Contract
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Income Officer
£22,000 - £22,500 + Benefits
Fixed Term until 24th September 2021
Beeston, Nottingham, NG9
This role
You will be responsible for providing a professional, telephone-based income collection service for our tenants who are in arrears. This will be achieved through effective account management (excluding attendance at court, evictions and home visits). Providing a first class customer focused service is hugely important in this role.
You are required to liaise with Housing Benefit departments and with the DWP to ensure payments due are received and to assist customers with their claims.
You will need to negotiate with customers to ensure debts are collected and payment plans are in place.
What you'll need to succeed
- An understanding of the legal framework relating to arrears and debt recovery.
- Knowledge of Housing Benefit, Universal Credit and other Welfare Benefits.
- The ability to negotiate payments and collect debts.
- Exceptional telephone communication skills as well as good written skills.
About Us
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Company
Welcome to MTVH!
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).
We also offer a wide range of benefits:-
- 28 days annual leave plus bank holidays
- In addition to annual leave a 'belief day' to be taken at a time of your choosing
- 2 paid voluntary days to support your community
- Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs
- Enhanced pension with matched contributions up to a maximum of 9% contribution
- Tenancy deposit – interest free loan to help with rental deposits
- Cycle to Work scheme
- 'Nudge' financial wellbeing platform
- Employee assistance programme
- Season ticket loan
- Access to extensive on-line training
- Website
- http://www.metropolitan.org.uk/
- Mini-site
- MTVH
- Telephone
- 0203 535 3611
- Location
-
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom
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