The opportunity

We can’t help but feel we’ve clicked already, but you’ll want to find out more to see if you really want to ‘swipe right’, as they say.

If you’re looking for a Customer Service Delivery leadership role with a bit of a difference and feel ready to take on your next challenge, then maybe this role is what you’ve been looking for.

Here’s three things we think you should know: 

• You’ll be a big part of shaping and driving the future of Yorkshire Housing with loads of scope and support for new ideas, innovation and progress.
• You can work where, when and how you want with our hub, home, roam approach. No need to pick a job you can commute to over the one you really want.  
• It’s a role with meaning, so you’ll be making a real difference to thousands of customers’ lives with what you do.

So what’s this Head of Customer Service Delivery all about then?

The new Head of Customer Service Delivery will take forward our customer delivery, customer experience, lettings and income services, paving the way for future improvements with innovation in these areas.

You’ll bring bags of passion for excellent customer service delivery with plenty of senior level experience of leading multi-functional customer service teams.  We need a leader focused on  continuous improvement with vast experience of being at the forefront of developments in customer self-service.  You’ll have right first-time resolution focus with experience of leading change and utilising technology.

You’ll develop and manage our customer service teams by driving our digital first approach and being a business champion for our Dynamics 365 platform.  You’ll be continuously looking for improvement opportunities for the service we provide. You’ll deliver confident, clear leadership and direction, bringing teams together and partnering across the wider business.

And what about us?

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We are transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers.  This is one of a group of new leadership roles that have been created to make this happen.

 So, if you’re a leader from a tech-savvy business perhaps with an itch to join a truly customer-focused, dynamic organisation that does something that matters, then maybe we’re made for each other....

Pssst. One of our values is ‘Be Yourself’. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

The finer print

You’ll probably want to know we offer a salary of £67,671 plus £3,500 car allowance, 28 days annual leave plus public holidays, a generous pension scheme and plenty of other benefits.

This is an agile role so you’ll need to travel to and within Yorkshire regularly (and have a valid driving licence and car for business use).

First stage interview dates are expected to be week commencing 5 July via MS Teams. If we click, second stage interviews are expected to be in person in the Leeds area the following week.

The closing date for this advert is 23 June 2021.

Our values

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.