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Resident Liaison Officer

Employer
Southern Housing
Location
Kent
Salary
£30,755 plus car allowance
Closing date
2 Jul 2021

Job Details

Do you have experience in providing an excellent customer service for residents in a property or maintenance setting? Are you able to build and maintain effective relationships with internal & external stakeholders to ensure joined up working? If so, a fabulous opportunity has arisen to join our Property Services team based in Kent as a Resident Liaison Officer.

In this exciting role, you will:

  • Be the main point of contact for residents in the delivery of maintenance works and ad-hoc projects.
  • Liaise with residents in the shaping of services and identifying requirements.
  • Deal with complaints and analyse customer satisfaction and feedback.
  • Increase resident engagement by organising, chairing and attend meetings, events and consultations with residents and contractors.
  • Liaise with other teams across the organisations, including ensuring access for emergency works.
  • Collate and accurately record and acknowledge key performance indicators, customer satisfaction surveys, all customer contacts, complaint details, actions and learning points on our case management system (CRM)
  • Maintain communication to the highest possible standards of customer care with residents and supply chain.

What you'll need

You’ll have a pragmatic and creative approach to problem solving with a focus on fast practical solutions.

You’ll successfully work to deadlines, prioritise your own workload effectively under pressure and manage conflicting priorities.

You’ll be an excellent communicator, and have excellent attention to detail to ensure nothing slips through the cracks. You'll have a proven ability to establish personal credibility with a range of stakeholders both internal & external, and able to build trust with colleagues quickly.

You’ll have previous experience using & managing a CRM database.

You’ll need a valid UK driving licence with access to a car.

Closing date for applications: Friday 2 July 2021, 11:00pm

Interview dates: Thursday 8 & Friday 9 July 2021 (Interviews will take place via Microsoft Teams)

Please ensure ALL application form questions are answered in full, as the panel will be scoring against this.

Company

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you?

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

 

 

 

Company info
Website
Mini-site
Southern Housing
Telephone
0800 121 60 60
Location
Grosvenor House 125 High St
London
Surrey
CR0 9XP
United Kingdom

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