Senior Service Charge Officer

London (Greater)
11 Jun 2021
02 Jul 2021
Full Time
Organisation Type
Housing association / RP

About Us

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home.That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this.Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop.Our working environment has been designed to be one that brings out the very best in people.

This role

We are looking for a Senior Service Charge Officer to line manage a team of officers dealing with service charge & rent setting.

Reporting to the Regional Service Charge Manager, you will be responsible for a team preparing and managing charges across tenures.

We are in a period of change, so are looking for someone that has great communication and people skills to lead and motivate people, with a problem solving, can-do approach.

Senior Service Charge Officer

£37,900 + Benefits

Fulltime – Permanent (37.5 hours)

The Johnson Building, London

What you'll need to succeed

  • Experience of setting, monitoring and managing service charges and rents in a housing or residential accommodation context.
  • Detailed understanding of complex issues relating to leases, legal arrangements and obligations.

    Excellent communication and IT skills.

  • Comfortable using and manipulating numeric data, with an analytical approach and high level of attention to detail

  • Commitment to customer service and continuous improvement.

  • Fantastic communication skills and proven ability to lead a team and line manage people.

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Interview date


What you'll get in return

You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

  • 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
  • Healthcare cashplan
  • Matched contribution pension scheme (up to 9%)
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes and season ticket loans
  • Life assurance scheme
  • Paid volunteer days
  • Plus lots of voluntary benefits including cash back and discounts from high street names

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

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