Welfare Benefits Advisor

Home Group
London (Greater)
11 Jun 2021
11 Jul 2021
Full Time
Organisation Type

Welfare Benefits Advisor

South London and Kent

Permanent, Part Time (up to 28 hpw)

Salary from circa £27,000 pro rata, negotiable based on location, skills and experience, plus brilliant benefits!

Supporting our customers to better manage their finances. That’s when it hits home.

We have fabulous opportunity for you to join our awesome and growing team in this relatively new role to Home Group as our of Financial Inclusion Partner. Your role will be to support our customers and help them to reduce their rent arrears through better money management, and signposting and supporting claims for available benefits.

You’ll join our team of Housing Managers and Community Housing Assistants in the London and South East who manage our rented, leasehold and shared ownership housing stock. While the team deal with all areas of housing management including estate management, antisocial behaviour, new tenancy signups, mutual exchanges and income collection, your role will be different but equally important!

You will work with customers who are in debt and offer support to those who are struggling to manage their finances and risk homelessness due to their debt with us. Offering great customer service, you’ll advocate on our customers welfare rights. You’ll provide top notch advice and support to our customers to empower them towards financial independence. Here at Home Group we call this role Financial Inclusion partner, but we appreciate that it may be called something different elsewhere. Key to us is that you understand the role and the skills you have.

About you

You have a great understanding of welfare benefits and rights and are up to date on recent reforms as well as knowledge on the DWP and local authority processes. You’ll be our ‘go to’ person on local and national charities and funding options available. You’re a natural problem solver, able to relate to people from all backgrounds and passionate about building our customers confidence in managing their finances.

You’re confident creating debt management and budgeting plans. You have experience of arrears monitoring and collection processes and are confident working in customers homes and engaging with vulnerable and hard to reach individuals. Working alongside our Housing Managers you’ll evidence that support is being offered to households with arrears. Ultimately, we need to see a reduction in debt but we want to make sure that our customers have the right support and information to do that. We’re especially keen to receive applications from you if you have experience of using preventative and education-based methods to work with at risk households.


Speaking to a customer at a recent rent visits they said “Thank you so much for helping me to work out my outgoings and organise a payment plan, I feel so much more in control”.

About our team

You’ll join our wonderful Team who are super passionate about delivering on our Customer Promise to our customers in the region. To us were not just a team we’re a ‘work family’.  We don’t just love to support our customers, we’re there for each other too!

The team is managed by Louise who loves the great outdoors and when not walking, out running riding her bike, loves spending time with her 2 house rabbits.

Where and when you’ll work

The wider team looks after customers across the London and South East areas, your remit is smaller than this and your caseload will be to work with our customers in the South London and Kent areas. While you’ll be able to organise your own diary, you could find yourself working in Croydon one day of the week and in Maidstone or Dartford on another.

As this is a community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

The great news is that you will have the flexibility of working either from home or in the nearest local office. We’ll give you the technology and kit to make that easy. We don’t want you to spend all your time in the car though, so you will have control over your own diary to plan your day effectively.

Even better news is that we are open to working with you to agree your working pattern. We’re keen that this role be no more than 28 hours a week but are flexible around which days and how many hours a day you work, including being open to you working fewer than 28 hours per week.

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. Our focus is on getting the job done, not your working hours! We would expect your main hours to be worked Monday – Friday but occasional evening and weekend work will be needed sometimes so that you can meet up with our customers who are at work themselves.  

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It’s important to us that you have worked in a similar environment before and have experience of welfare benefits, income collection and rent arrears processes used within housing services. It would also be great if you have delivered 1:1 support and coaching to individuals with debt issues and have a good understanding of the options available to them. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

It would be great if you had some qualifications in financial advice, however we appreciate that you might have the some great transferrable skills so we’re more interested in your experience than certificates!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Financial Inclusion Partner Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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