Available Homes Officer
Contract Type: Fixed Term Contract until April 2022
We're looking for an Available Homes Officer to join our team in Birmingham on a fixed term basis.
As a member of our team you'll provide an excellent service and be responsible for managing Clarion's homes from the point they become empty until they are successfully and quickly let.
You'll need to be able to work collaboratively with and develop effective working relationships with Key Stakeholders, Contractors and Colleagues. You'll also need to liaise with our Neighbourhood, Repairs, Asset Management and Development Teams to ensure that properties are ready to let, and are done so quickly, thereby minimising the loss of rental income.
You'll need to be organised and experienced and have the ability to work in a busy, performance focused working environment. You will be working independently, therefore, you'll need to demonstrate you have the skills to be proactive and use your own initiative, and manage your workload with minimal supervision. You'll personally lead on allocations within your region, and you'll manage the end of tenancy process, once a customer notice is received or a property has been repossessed, with a focus on retaining current tenants who have maintained their tenancy.
Your other responsibilities will include:
Manage shortlisting, arrange viewings and prepare the tenancy agreement, before finally inputting the tenancy post sign up in a timely manner.
Working closely with Local Authorities to ensure that we offer our available homes to those most in need
Identifying hard-to-let properties and contributing solutions
Providing advice to the Customer Support team on levels of demand for properties where a tenancy is subject to review and where properties are, or are likely to become available
Providing housing options advice to customers reaching the end of their existing fixed term tenancy
You'll have an excellent understanding of Choice Based Lettings systems, Allocations, and the use of Local Lettings plans. You'll also have a working knowledge of Housing Legislation, Regulation and Best practice.
Solution-focused with a willingness to constructively challenge and contribute ideas for improvement, you'll have already have experience of delivering against challenging performance targets.
We're seeking confident, positive, resilient and adaptable people with excellent communication skills; if this sounds like you we look forward to hearing from you.
What you can expect from us
The main one (we think) is that you'll become part of a friendly, fun and innovative team. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5%
Flexible and agile working for the majority of our employees
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to enhanced maternity, adoption and paternity leave, and compassionate leave.
You will be working remotely until our Birmingham office is able to reopen
Closing Date: Monday 21st June 2021 at midnight
Interviews will be held via Microsoft Teams, date to be confirmed
For further details on this vacancy, please click 'apply'.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.