Neighbourhood Response Officer

England, Warwickshire, Rugby
£27374 - £32205 per annum
14 Jun 2021
21 Jun 2021
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

We're looking for a customer focussed Neighbourhood Response Officer to join our team to provide neighbourhood management in Rugby and the surrounding areas.

What you'll be doing

You'll ensure that Clarion Neighbourhoods are clean and safe, delivering regular estate inspections and making sure that the related actions required are addressed.

You'll develop and deliver neighbourhood plans and local offers where relevant.

You'll do the above working with residents, internal and external partners making sure that we continue to improve services, resources and activities resources relevant to customer community and individual needs.

You'll carry out home visits and action key tasks in response to customer enquiries including breach of tenancy processes and visits related to ASB and the welfare of our customers.

What you'll need

We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with individuals and communities. You'll be able to develop effective working relationships across Clarion and external agencies working alone and as part of a team. You'll have experience of working to plans and targets, prioritising tasks and working with systems and processes. We're looking for someone who is solution and outcome focused and who works well in a changing environment.

What you'll get in return

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5%

  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Monday 21st June 2021 at midnight

For further details on this vacancy, please click 'apply'.

Applicants will be required to travel regularly across the region.

This post is subject to Basic Criminal Record Check Clearance.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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