Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Scheme Manager (1 post) to join our Older Persons Team in Merseyside until the end of April 2022. 

Reporting to the Older Persons Team Leader, the Scheme Manager will provide intensive housing and building management services at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meets health & safety compliance requirements.  The Scheme Manager liaises with health and social care providers, voluntary agencies and others assisting tenants to maintain their accommodation.

Responsibilities include providing each tenant with an agreed level of intensive housing management, responding to tenant and scheme emergencies.  Ensure that the sheltered housing scheme meets regulatory standards for all health and safety and compliance requirements, ensuring property log books are up to date and all requirements are met.

Working with our neighbourhood colleagues, the Scheme Manager will ensure all voids, lettings and housing management issues are communicated to ensure collaborative working.

You should have experience of dealing with older people in a service environment and building management and compliance requirements.  Excellent communication skills are essential, with the ability to work on your own initiative as part of a dispersed team.  You should have experience of working proactively to improve services and customer satisfaction.  A satisfactory disclosure barring service (DBS) reference will be required.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. Please note that the recruitment and confirmed salary rates are pro-rated in line with the part time hours for the role of 17.5 hours per week. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Please note the base location for this role is Florence Court, Liverpool, however due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.