Location – Sussex, Hailsham (Home based mobile worker primarily covering Wealden LA area
Full time (37.5 Hours per week) Fixed Term Contract until end of March 2022
Salary circa £25,000 pa dependent on skills and experience
Plus, brilliant benefits!
Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
About our team
To us were not just a team we’re a ‘work family’. Our team consists of two full-time Housing Managers and another 2 job sharers with years of housing experience across the social housing and private sectors. Our manager is Martin, and when he isn’t working he is usually chasing after twin toddlers! Although we work as a mobile team, we are close knit and supportive of one another. We don’t just love to support our customers, we’re there for each other too!
As a team we’re critical to supporting our customers, therefore flexibility is key. While we broadly work a standard 9 – 5:30 day, you will be proactive and accountable for managing your own diary which may include the occasional evening or weekend. The good news is it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
You’ll work primarily across a Community Patch of properties in Hailsham and Uckfield, with some wider travel as part of a team that covers Kent and East Sussex. You will be home based and working remotely in the community and the great news is that we’ll give you the kit to make that easy!
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It’s essential to us that you have worked in a customer facing environment before with the skills and drive to deliver great outcomes for our customers. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
To be brilliant at this role, you’ll have knowledge of tenancy management and Housing Law, along with your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.