We're looking for two exceptional Customer Support Specialists to join our Customer Support team in Norwich on a fixed term basis.

What you'll be doing

This is a multiple case management role which requires you to confidently make decisions and deal with multiple customer interactions so you'll need excellent communication skills to liaise with various internal teams and external agencies. You'll need to participate in active learning and share knowledge to support us in driving continuous improvement to meet high levels of performance.

What we're looking for

Accuracy, attention to detail and being able to interpret guidance, legislation, regulation and leases are key skills and you must be able to work to a high standard in a busy, pressurised environment whilst managing your own time to complete a varied and challenging workload.

The nature of the teams work areas means that you'll need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You'll need confidence to apply sound judgement and decision making skills to take ownership of you work areas and progress cases.

The team are still working from home for now, but in the future you'll enjoy a blend of home working, and being a part of your team in the office one or two days each week.

What you can expect from us

Clarion Housing Group is a business for social purpose and a charitable registered society; we're also a great place to work. We pride ourselves in employing some of the most talented people. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

• A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5%

• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme

• Eye care vouchers

• Holiday trading scheme allowing you to buy and sell leave

• Free counselling and legal advice scheme for you and your family

• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If you believe you have the qualities we're looking for and are interested in working for an organisation that can really make a difference to people's lives, then please apply!

Closing Date: Thursday 1st July 2021 at midnight

For further details on this vacancy, please click 'apply'.

We really want to hear all about you, so please provide us with as much information of your experience and career to date when you apply.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.