Regional Operations Officer

Location
England, Kent, West Malling
Salary
£31227 - £36727 per annum
Posted
18 Jun 2021
Closes
02 Jul 2021
Ref
R0005747
Contact
Clarion Housing Group Ltd
Seniority
Officer
Hours
Full Time
Organisation Type
Housing association / RP

Salary: £31,227 to £36,727 per annum pro rata

Hours: 36 hours per week

Contract Type: FTC until 29/07/2022

Location: West Malling, Leatherhead or Hayward's Heath (Mainly home working)

We're currently looking for a Regional Operations Officer to join our Housing Services South team based in West Malling, Leatherhead or Hayward's Heath on a fixed term contract until the end of July 2022.

In a nutshell, you'll be responsible for supporting the Housing South region to develop and use key performance information, including customer feedback, to ensure continuous improvement in our services. You'll do this by leading on the delivery of monthly performance and improvement reports for all regional teams using dashboards.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other internal teams.

Your other key responsibilities will include:

  • Leading on research of best practice to support ongoing service improvement

  • Working with the Communications teams to promote regional success stories, positive learning and regional events

  • Carrying out audits to ensure that service delivery is consistent, meets service standards and is compliant with policy and procedure

To be successful in this role, you'll have some solid experience in the field of continuous improvement or service delivery, ideally within housing. You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity. You'll have excellent analytical and problem solving skills and you'll come to us with an understanding of the social housing operating environment.

We're seeking highly organised, customer-focused people with excellent project management and communication skills; if this sounds like you we look forward to hearing from you.

Closing Date: Wednesday 30th June at midnight

Interviews will be held via Microsoft Teams date TBC.

For further details on this vacancy, please click 'apply' where you can download a copy of the role profile.

Applicants must be able to travel across regions as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.



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