Independent Living Officer (Help at Hand)

Agile - Yorkshire/Ryedale
£20,405 plus £2,000 car allowance
22 Jun 2021
29 Jun 2021
Full Time
Organisation Type
Housing association / RP

We have an exciting opportunity for a part-time Independent Living Officer (Help at Hand) to join our Customer Independence Team here at Yorkshire Housing on a 6-month fixed term contract, with the possibility of permanent opportunities. The main purpose of this role is to provide a high-quality person-centred support service, promoting independence and choice for customers around the Ryedale area.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. 

Whether that’s helping people get on the property ladder, supporting with money coaching or enabling our older customers to continue to live independently. And to do that, we need to recruit and keep the very best people. 

What you'll be doing?

As an Independent Living Officer, you'll carry out support visits to Help at Hand customers to support them to live independently in their own home.  This will involve gaining knowledge and understanding of the customers’ needs and choices whilst also providing caring and sympathetic support that promotes their independence.

You'll regularly review needs and risk assessments, ensuring agreed outcomes are documented and actioned along with signposting or referring to external services as required.  This could include liaising with healthcare and other professionals to facilitate their support.

In addition, you'll be able to install and test emergency alarms and telecare equipment as required along with ensuring customers understand and can use this technology.  Records relating to this will need to be maintained.

Finally, an important aspect of the role is being able to respond to emergency calls for assistance, including out-of-hours standby service as per rota, taking action as appropriate so an ability to undertake evenings and weekend work as required in order to meet the needs of the customers is crucial.

The stuff that sets you apart

This role would suit someone who has the ability to provide an exceptional level of customer service that promotes customer independence.

You'll have previous experience of working with older people or adults requiring support is desirable. And have good knowledge of services and opportunities available for older people

You'll use your own initiative, be able to work under pressure and without direct supervision. And have good understanding of Safeguarding.

Due to the nature of this role you will have a Full driving licence and access to a car for business purposes.

What’s in it for you? 

In return we offer £20,405 plus £2,000 car allowance per annum , 25 days annual leave (raising annually to 30 days) plus Bank Holidays. This offer will be pro-rated based on the working arrangement for 21-hour week. 

We also have a great reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%!


We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

Our values

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  

Similar jobs

Similar jobs