Customer Service Adviser x 2

22 Jun 2021
06 Jul 2021
Full Time
Organisation Type
Housing association / RP

Customer Service Adviser / Help to Buy Customer Service Adviser x 2

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.

For people who want to own their own home, it can sometimes feel like an impossible dream. We don’t believe in the impossible. We’re passionate about giving anyone looking to own a property the help to buy, and the chance to take that first step onto the housing ladder. Our amazing team have already helped so many people make this dream a reality, and perhaps with your help we can do the same for many more.

We are currently looking for experienced customer service professionals to join our innovative team in Bedford. Your main responsibilities will be to provide expert advice about our Help to Buy options - full product training will be provided. 

What you will be doing: 

  • Dealing with all enquiries relating to our Help to Buy products.

  • Managing inbound calls, liaising with customers, Solicitors and Developers, and setting expectations with regards to their requirements. 

  • Assessing Help to Buy applications in line with Homes England requirements. 

  • Document processing. 

We’d love to meet someone with:  

  • Exceptional telephony customer service skills and experience of both inbound and outbound calls. 

  • Strong communication skills and the ability to build strong relationships with others. 

  • A good understanding of GDPR.

  • Experienced working with SLA’s and KPI's.

  • Excellent Microsoft Office system skills.

Amongst what we offer you is: 

  • £22,000

  • 28 days holiday PLUS Bank Holidays!

  • Contributory pension scheme 

  • Private health care

  • Opportunities for development and professional training

  • Discounted gym membership

  • Retail discount scheme

Successful candidates will need to complete a basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

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