Lead Technician - London
The Lead Technician is an essential member of the Direct Repairs department, who leads a dedicated team of multi trade operatives, by providing a comprehensive, efficient and responsive property service delivery.
The primary focus is providing a high quality responsive maintenance service to all residents, internal colleagues and partners. To also provide clear structure and support to operatives in managing repairs effectively from inception to completion and final quality assurance.
Supervision of a team of trades staff including allocation of workload
Management of work stream and productivity levels
Tool box talks and HSE monitoring
All administrative work, managing our in-house CRM database
Liaising with the tenants and being that point of escalation