DESCRIPTION/RESPONSIBILITIES:
Housing Concierge
Juniper House, Blaydon
Full Time (37.5 hours per week), Permanent
Salary of £18,576 pa, plus brilliant benefits! 
Enabling our customers to live safely. That’s when it hits home!

We have fabulous opportunity for you to join our awesome team! We support our brilliant customers who have goals to help their mental health and need support to gain more independence. They live in a supported housing service in their own fully self-contained flat and have access to communal facilities within the service. We also have two dispersed properties in the local community.  
We help our customers achieve goals around their housing and other (often complex) support needs. We do this by working in a person-centred way to help promote independent tenancy skills and their health, wellbeing and resilience. 
Your role will be to monitor the health and safety of our customers and our service whilst linking in with support staff to ensure we are meeting the needs and keeping the wellbeing of our customers at the heart of everything we do.

About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager Steph has been with Home Group for a whopping 10 years and has a wealth of knowledge and experience! There are 7 of us in the team and we don’t just love to support our customers, we’re there for each other too!

Working hours
You’ll work on a rota basis between the hours of 8am and 8pm. Please note this role requires mostly weekend working, however, we are also busy recruiting a Support Worker to work alongside you and there could be an opportunity to help us design the working shifts depending on the service needs! 
We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

Bank
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours! You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. As our housing support Concierge, you’ll also provide out of hours cover being the first point of contact for our clients during the night, and at times we’ll also need you to do some general cleaning duties too.
You’ll be passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.
If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  
To make sure our customers are well supported, it’s important that you have worked in a similar environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!  However it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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