Lead Services Manager Young People

Home Group
Batley Foyer
£20,000 - £29,999
02 Jul 2021
27 Jul 2021
Full Time
Organisation Type
Housing association / RP

Lead Services Manager – Young People
Yorkshire, Batley
Full Time (37.5 hpw) Fixed Term Contract (9 months maternity cover)
Salary from £25,000 to £28,000 per annum (pro rata) 
On call shift payment of £14.30 per session
Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home.
We have fabulous opportunity for you to join our awesome team. As a great leader you have a genuine passion to lead our services in delivering aspirational person-centred housing related support. You’ll have overall responsibility for managing our Batley Young Person’s Service which provides a 24/7 support service for 16-21year olds.
We help our customers through person centred support plans that are asset and strength based to support our young customers to achieve their aspirations and enable their independence.
Leading a team of Support Coordinators, Support Workers and Housing Concierge too, you’ll deliver efficient, high quality, cost effective and customer centred services. You’ll empower our customers to live independently and make it a great place to work for our colleagues. As Team Manager and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and skills in effectively motivating and directing colleagues. You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

A bit about you
You’ll have excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law. You will have significant experience as a Service Manager in managing large contracts, associated KPI’s, budgets and can drive the consistent delivery of high-quality services to meet the needs of our customers and commissioners.  
To make sure our customers are well supported, it’s important that you have worked in a supported housing and/or young person’s environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  
You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives. 
As this is a leadership role, you’ll need to travel at times to other meetings with stakeholders and colleagues. You could do this role using public transport, or if you drive and have access to a vehicle that would also be amazing! (we pay your expenses to cover this use!)

About our teams
Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. There are 8 in the team and we don’t just love to support our customers, we’re there for each other too! 
Sophie, our Support Coordinator, has worked in this service for just over three years. When she’s not working, she loves going outdoors and on adventures with her 7-year-old son. Over the past few years she has climbed the three peaks and ran half a marathon to raise money for a children’s hospital! You will also join the wider Yorkshire management team and will work for our Operations Manager, Nicky, who has worked for Home Group for nearly 10 years!    

Working hours
Here at Home Group we work flexibly, and the focus is on getting the job done and that means trusting each other. It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Senior Client Services Manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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