Trainee Service Improvement Officer

TBG Flex - Part of the Barnet Group
Circa £25,195 per annum
05 Jul 2021
25 Jul 2021
Full Time
Organisation Type
Council owned company

Trainee Service Improvement Officer

Salary: £25,195 per annum

Hours: Full time - 37.5 hours per week

Term: 12 month fixed term contract

TBG Flex - part of The Barnet Group


You’re an all-rounder: a great communicator with strong organisational skills and the ability to get things done.

You believe that everyone deserves great customer service.

You may have no experience of Housing, but you’re looking to build a career helping to deliver a service that people need.


About us

We’re the Customer Experience Team at Barnet Homes. We deliver service improvement projects that help teams to deliver what our customers need. We’re a young team with a great track record of developing new staff members.

Our offer

As a Trainee Service Improvement Officer, you will support and deliver a range of challenging, varied customer experience projects. On any given day, you might be:

  • Capturing customers’ views through surveys and focus groups
  • Analysing data to identify problems and recommend solutions
  • Drafting reports to persuade people to adopt new ways of working
  • Maintaining project documents, keeping track of progress to help our team to succeed.

On this 12-month fixed-term contract, we’ll support you to learn on the job, and will arrange training to help you to develop.

Our former trainee, Nathan, had this to say: “This is an interesting, varied role where you will be exposed to many different projects, and the focus on improving the experience of our customers is very rewarding. It gave me the skills to launch a career in service improvement.” 


  • Closing date: 23.59 hrs. on Sunday 25th July 2021
  • Interview & assessment: week commencing Monday 26th
  • Start date: as soon as possible.

Please click here to view the JD/Person Specification.