The Home Ownership & Service Charge team at MTVH is in a time of change and we are looking for dynamic people to join us on our journey to help us shape and influence our service delivery.
Based at our fantastic new office in the heart of Farringdon you will be managing a team dealing with service charge & ground rent setting, as well as helping us to review and implement changes and improvements in our approach to this.
Set, prepare and manage estimated service charges budgets across all tenures.
Monitor expenditure of charges against budget and work with the housing and contract management teams to make adjustments and take other relevant action where necessary.
Monitor and manage accurate coding of bills and invoices.
Liaise with Managing Agents to ensure invoices and accounts are received for each financial year and billed in line with the terms of the lease.
Review sinking fund balances and contributions.
Set service charges budgets for new developments and properties.
To manage, respond and resolve enquiries/complaints (internal and external) within MTVH SLA.
£31,350 - £35,000 + Benefits
Fixed Term Contract (until 24th September 2021) - Full time
Office Location: Farringdon, London. Currently working from home until further notice.
What you’ll need to succeed
- Experience of using current legislation for leaseholders with variable service charges (S18 - 30 Landlord & Tenant Act 1985) and an understanding of legislation on fixed service charges and service charges for Tenants.
- Experience of setting, monitoring, and managing complex housing service charges setting.
Detailed understanding of complex issues relating to leases, legal arrangements and other obligations.
Excellent communication and IT skills.
-Proven experience in a customer service environment, including responding to complaints/disputes.
An analytical approach with particular attention to detail
Commitment to customer service and continuous improvement.
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.