Housing Manager

Home Group
Kettering (St Judes Court)
£20,000 - £29,999
07 Jul 2021
06 Aug 2021
Full Time
Organisation Type
Housing association / RP

Housing Manager
Northamptonshire, Kettering
Part Time 30 hours per week
Fixed term 10 Month Contract
Salary up to £25,850 pa (pro rata) dependent on skills and experience 
Plus, brilliant benefits!

Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome Midlands team as a Housing Manager. Your roles in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!

About our team
To us were not just a team we’re a ‘work family’. Our manager is Diane Rose who has been with Home Group 20 Years. There are 4 other established Housing Managers, 4 Community Housing Assistants and our Apprentice in the team, and we don’t just love to support our customers, we’re there for each other too! The post available is to cover our Princess of a Housing Manager Kim, who is going off to have a baby prince.  

Where you’ll work
You will manage Kim’s Community Patch which covers our rented homes in Northampton and a small area of Kettering. You will occasionally cover Julie’s patch in Kettering when Julie is on holiday sipping prosecco or walking Rossy her dog or Milton Keynes when Liz is away in her ‘Bongo’ camper van. The great news is that you will have the flexibility of working from home and we’ll give you the technology and kit to make that easy. 

Working hours
As a team we’re critical to supporting our customers. The role is for 30 hours a week and we are open to agreeing a pattern that suits yourself, our customers and Home Group.
The great news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you
You will have experience of working in a housing environment and of working in a housing management role, being confident carrying out generic Housing Management activities including; arrears collection, void management, dealing with anti-social behaviour, estate management, complaints, customer involvement, income management, lettings and other related tasks. We need you to be able to hit the ground running.
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible, continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which will include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!).
Your 30 hour week would involve approximately 10 hours out in your community patch meeting with your customers and the rest of the time have the flexibility to work from home. As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
You’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.