Housing Manager

4 days left

Home Group
Durham (Mercury House)
£20,000 - £29,999
09 Jul 2021
08 Aug 2021
Full Time
Organisation Type
Housing association / RP

Housing Manager
Full Time (37.5 hours per week), Permanent
Salary from £22,500 to £25,850 per annum dependent on skills and experience
Plus, brilliant benefits!

Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!

Customer Quote
“Home Group has improved my situation dramatically by providing me with a safe and secure place to live. I am so happy to finally find my forever home”

About our team
To us were not just a team we’re a ‘work family’. Our manager is Tracey, who has been with Home Group since 2012, starting as a Housing Manager and now managing Rented Services in Durham. There are 12 of us in the team, and we don’t just love to support our customers, we’re there for each other too! The Durham team is acknowledged as a high performing sub-region across the Teesside, Sunderland & Durham area and is truly an inclusive and inspiring place to work! We don’t just love to support our customers, we’re there for each other too!

Where you’ll work
You’ll work within Durham, with a defined patch to manage. The great news is that you will have the flexibility of working either from home or in one of our local offices (we are currently homeworking due to covid) and we’ll give you the technology and kit to make that easy!

Working hours
As a team we’re critical to supporting our customers. This means you’ll work core hours of 9:00am to 5:00pm Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise.  You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, anti-social behaviour management and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our varied access channels within Home Group and signposting to external agencies.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy.   
It’s important to us that you have worked in a customer facing housing environment. We’d also really like you to have experience of managing rent accounts and allocating properties within an RSL setting. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
It’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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