Director of Customer

09 Jul 2021
23 Jul 2021
Full Time
Organisation Type
Housing association / RP

We are seeking a Director of Customer to join our Executive Team on a permanent contract. 

This is a broad ranging position presenting you with the opportunity to deliver customer service including housing management and support for all tenures through customer-facing and specialist teams including services for women escaping Domestic Abuse and trafficking and women who have experienced the Criminal Justice Service.

In this hands-on role, you will hold leadership responsibility for the service delivery and performance improvement of our General Needs and Supported Housing teams, as well as customer engagement and complaints resolution across the organisation.

As a key change agent, you will be an active member of the Executive Team developing and bringing to life our Customer Strategy and message across the organisation.

This role requires an accomplished leader who can demonstrate the following:

- Significant experience of customer service delivery

- Ability to identify and scope strategic projects and develop and implement service improvement plans

- Leadership experience of managers and teams to achieve high performance targets

- Extensive experience of complaint resolution including the effective delivery of a customer complaints and feedback service

- Strong IT skills to optimise work, communications and working in an agile way

This is a fantastic opportunity for the right person to impact upon the wider business and community.

If you think you have the right skills and the ambition to succeed in this exciting role, then please apply. In your application, please attach a cover letter outlining how your experience is relevant to the role, as well as how you think they meet Housing for Women’s EPIC values.

Key Dates:

Closing date: 23rd July 2021

Telephone interviews: w/c 12th July and w/c 26th July

Interviews: 2nd/3rd August 2021

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

Should we receive enough applications, Housing for Women reserves the right to close the job before the published closing date.

So, if you’re seeking your next challenge as a Director of Customer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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