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Apprentice Administrator

Yorkshire Housing
Swarcliffe, Leeds - Fixed Base
£8.21 per hour (increasing after 12 months)
Closing date
1 Aug 2021

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Community and Customer Services, Housing / neighbourhood management, Corporate Services, Administration
Full Time
Organisation Type
Housing association / RP
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Job Details

The opportunity

Do you have a keen eye for detail and a passion for delivering excellent customer service? We have an exciting opportunity for an enthusiastic and eager-to-learn individual who wants to kick-start their career with a Business Administration apprenticeship.

We will offer you a 2 year contract with full on the job training,  whilst you work towards a Level 3 Business Administration qualification. This excellent opportunity could potentially lead onto full time employment in a Business Administration role.

What you’ll be doing?

Working with the Contract and Performance Administration team you’ll provide effective and efficient administrative functions for the Swarcliffe PFI project to both internal and external customers, along with providing a highly responsive reception service dealing with customer and telephone enquiries.

This will include high quality compliance and monitoring services, ensuring that contractual performance standards are met, potential and actual service failures are minimised and penalties are reduced. Reporting and evidencing of pass through costs, lifecycle claims and other recharges, ensuring YHL maximises its recoverable income. Production and payment of invoices and performance reports.

Joining the team you will:

  • Update computer database records, manual files and support in managing administrative processes, to enable accurate monitoring and performance reporting
  • Support providing management info and collating and populating all information for the monthly invoice and other contractual reporting.
  • Liaising with all relevant parties providing best outcome for tenant and updating internal  data systems
  • Provide reception services at the Swarcliffe office- to include meeting customers dealing with enquiries, raising repairs requests for customers, or property inspections where appropriate
  • To assist in the preparation of agendas, distribution of papers, minute taking and all other arrangements required to facilitate meetings
  • Respond to internal and external service enquiries as appropriate and provide on-going communication between customers, contractors and the PFI team
  • Work with the team in the production of the Swarcliffe Newsletter. Participate in the delivery of other service communication and community and tenant initiatives and projects
  • Complete the required college coursework/tests and attend any related training.

The stuff that sets you apart

To be considered for this apprenticeship, candidates must hold the following qualifications and personal qualities:

  • GCSE Grade C/Level 4  or above in English and Maths
  • Enthusiasm for administration
  • Passion to grow career in an administrative role
  • Work experience in a similar role is preferred
  • Excellent attention to detail with a methodical approach to work
  • Good working knowledge of using Microsoft applications
  • High level of drive, conscientious and self-motivated
  • Strong verbal and written communication skills
  • Able to work as part of a team and  wider team
  • Ability to manage own workload, including time and deadline management

What’s in it for you?

We provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.

The finer print

Please follow the online application steps and submit a CV stating qualifications/predicted grades, working/volunteer experience and any personal info and answer the required questions in detail.

For more information about our apprenticeships please visit the Yorkshire Housing website. If you have any further questions please contact

We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

Our values

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  


We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.


Our vision is making it possible to have a place you're proud to call home


You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:


  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  



Our five priorities that will help us achieve our vision are:


Great Customer Experience 


We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 




Homes and Places to be Proud of  


We’ll create homes that people want to live in. 


- Quality  


- Safety 


- Affordability 


We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.






We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 


We’ll achieve these priorities by focusing on being:  




Employer of Choice 


We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.




Strong, Resilient and Innovative Business 


We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 


Find Us
0113 825 6000
Dysons Chambers
12-14 Briggate
West Yorkshire
United Kingdom
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