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Business Admin Apprentice

Yorkshire Housing
£8.21 per hour (increasing after 12 months)
Closing date
1 Aug 2021

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Community and Customer Services, Housing / neighbourhood management, Corporate Services, Administration, Communications / PR, Homes and Asset Management, Business development
Full Time
Organisation Type
Housing association / RP
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Job Details

The opportunity

Do you have a keen eye for detail and a passion for delivering excellent customer service? We have an exciting opportunity for an enthusiastic and eager-to-learn individual who wants to kick-start their career with a Business Administration apprenticeship.

We will offer you a 2 year contract with full on the job training, whilst you work towards a Level 3 Business Administration qualification. This excellent opportunity could potentially lead onto full time employment in a Business Administration role.

What you’ll be doing?

Our Home Improvement Agency (HIA) help support our customers who range from the vulnerable and elderly, homeowners, private and social housing tenants. The team support customers through making adaptations, repairs, improvements, prevention measures and private work to their homes. The team are looking for a professional customer focussed administrator to provide an efficient administration service, and at all times deliver an excellent standard of service to customers.

Joining our HIA administration team in Northallerton you will:

  • Courteously and professionally deal with all incoming calls and visitors
  • Undertake administrative duties relating to incoming and outgoing post, HIA initial visit packs and assisting with contractor estimates
  • Assist in the data inputting and maintenance of statistical records, produce excel spreadsheets and reports
  • Maintain and update databases accurately and take customer payments
  • Support the team in handling, recording, distributing, filing and retrieving of all relevant correspondence and information in accordance with agreed procedures.
  • Work with customers to assess needs for adaptations and feedback on service delivery.
  • Complete the required college coursework/tests and attend any related training.

The stuff that sets you apart

To be considered for this apprenticeship, candidates must hold the following qualifications and personal qualities:

  • GCSE Grade C/Level 4  or above in English and Maths
  • Enthusiasm for administration
  • Passion to grow career in an administrative role
  • Work experience in a similar role is preferred
  • Excellent attention to detail with a methodical approach to work
  • Good working knowledge of using Microsoft applications
  • High level of drive, conscientious and self-motivated
  • Strong verbal and written communication skills
  • Able to work as part of a team and  wider team
  • Ability to manage own workload, including time and deadline management

What’s in it for you?

We provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.

The finer print

Please follow the online application steps and submit a CV stating qualifications/predicted grades, working/volunteer experience and any personal info and answer the required questions in detail.

For more information about our apprenticeships please visit the Yorkshire Housing website. If you have any further questions please contact

We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

Our values

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  


We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.


Our vision is making it possible to have a place you're proud to call home


You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:


  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  



Our five priorities that will help us achieve our vision are:


Great Customer Experience 


We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 




Homes and Places to be Proud of  


We’ll create homes that people want to live in. 


- Quality  


- Safety 


- Affordability 


We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.






We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 


We’ll achieve these priorities by focusing on being:  




Employer of Choice 


We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.




Strong, Resilient and Innovative Business 


We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 


Find Us
0113 825 6000
Dysons Chambers
12-14 Briggate
West Yorkshire
United Kingdom
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