Reviews Team Manager
Do you want to build a housing service that’s accessible and brilliant for everyone?
Do you want to create a housing service in your own innovative image that meets residents’ needs?
Do you understand exactly what a customer-centric housing service should look like?
If you do, this role maybe for you.
In Kensington and Chelsea, we put local people at the heart of decision-making. Working in partnership with our community, we deliver responsive, effective and efficient services. Grenfell has impacted every facet of our work. So it’s vital we properly understand the needs of those facing homelessness, and give them the quality of life they richly deserve.
As our Review Teams Manager, you’ll help drive a transformation that sets new benchmarks. Together, we’ll work more closely with key services to provide a place and a space that is aligned with our social care teams. We’ll provide better and earlier interventions, putting the customer first in every decision – for example helping rough sleepers who can’t access digital services. And we’ll put ourselves in residents’ shoes by increasing our diversity and involving more residents in our work.
Reporting to the Head of Housing Solutions, you’ll be responsible for a strategic thinking and a statutory review process that handles application requests to and from the Council and the private sector accommodation. That means coordinating and mentoring your team to carefully balance the amount of available accommodation, with those that need it most. You’ll also act as the lead officer and decision-maker for any decision that may require court intervention.
As a topic expert, you’ll be a source of advice and champion of best practice for teams across the Council. We’ll also ask you to support our training programme and ensure that all of our processes and decision comply with legislation, case law, and national and local policy and procedures.
Please refer to the Job Description for more information
As the first point of contact, it’s vital you’ve an empathy and understanding of all the issues customers may face. You will be comfortable in taking ownership for important decisions and you’ll bring a comprehensive legislative and technical understanding – not only for the day-to-day, but also when training your colleagues and external partners. You will also contribute to our wider Housing Needs strategy.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. But ultimately, you’ll see this as a chance to create the kind of service you believe every community needs.
Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s without a cover letter/supporting statement, will not be considered for this role.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
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