About Us:

Can you enhance a strategy designed to reflect the needs of individual residents?

Do you want to join a housing needs service that needs your ideas and expertise?

Can you create a new era for our community: one focused purely on its needs?

If you do, this role maybe for you.

In Kensington and Chelsea, we put local people at the heart of decision-making. Working in partnership with our community, we deliver responsive, effective and efficient services. Grenfell has impacted every facet of our work. So it’s vital we properly understand the needs of those facing homelessness and give them the quality of life they richly deserve. 

As our Service Manager, you’ll help drive a transformation that sets new benchmarks. Together, we’ll work more closely with key services to provide a place and a space that is aligned with our social care teams. We’ll provide better and earlier interventions, putting the customer first in every decision – for example helping rough sleepers who can’t access digital services. And we’ll put ourselves in residents’ shoes by increasing our diversity and involving more residents in our work. 
 

The Role:

Reporting to the Head of Housing Solutions, you’ll develop services that focuses on early intervention and prevention strategies to prevent homelessness and reduce the use of temporary accommodation. In practice, leading and overseeing a range of teams that advise public and private landlords. The post holder will actively intervene for residents, and work with other teams and external partners to improve the data that drives our homelessness strategy.

You’ll be responsible for making key decisions on how we provide services to those in need. This will include a high-level understanding of the Council’s values and how they should be aligned with the Homelessness Reduction Act 2017. You will have a budget to invest into homelessness prevention initiatives and rent deposits. We may ask you to oversee prosecutions too. And throughout, you’ll be focused on putting residents first, championing their cause across the Council, and ensuring your team gets the training, development and mentoring they need. 

Please refer to the Job Description for more information

About You:

An authority on the law, current landscape and statutory framework, you’ll be an inspirational manager and communicator. Whether from the public or third sector, your experience of coordinating Children’s Services, Adult Social Care teams, charities, shelters, community groups and more will be crucial. Not least to ensure you have the gravitas to put your best ideas into action.  

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. But ultimately, you’ll see this as a chance to create the kind of service you believe every community needs. 

Please apply online explaining how you meet the requirements set out in the person specification and job description. CVs without a cover letter/supporting statement, will not be considered for this role.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.