Contact Centre Advisor

England, Kent, West Malling
£22346 - £26282 per annum
13 Jul 2021
27 Jul 2021
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!

Company snapshot

Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. More than 350,000 people call a Clarion home their home.

We are committed to providing an exemplar customer service offer to all our residents and to investing in and maintaining our homes.

What you'll be doing

We're looking for a number of compassionate and friendly Contact Centre Advisors to join our West Malling or Croydon teams, supporting the continued success and growth of our Customer Contact Centre. You'll be a natural people person with a 'can do' attitude who thrives on performance and positive results and who is adaptable and willing to learn.

Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, postal and email systems as well as our emerging multi-channel platforms.

With proven experience working within a customer service environment and excellent communication skills, you'll manage and conclude enquiries effectively and sensitively at the point of contact where possible.

What we're looking for

You'll be confident using document management systems and have demonstrable problem solving skills, take ownership and resolve customer enquiries with a 'Right First Time' approach. Carrying out a range of admin tasks, liaising with colleagues and external agencies you'll provide positive outcomes in a timely manner.

You'll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You'll be polite, friendly and professional with the ability to communicate to a wide range of people. We're looking for people who have strong IT skills with the ability to multi-task.

You'll be required to work flexibly between your home and the office, working a maximum of 6 days a month in the office. You must therefore have the ability to travel to the office when required.

What you can expect from us

The main one (we think) is that you'll become part of a friendly, fun and innovative team. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5%

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to enhanced maternity, adoption and paternity leave, and compassionate leave.

If you believe you have the qualities we're looking for and are interested in working for an organisation that can really make a difference, then please apply!

Closing Date: Tuesday 27th July 2021 at midnight

For further details on this vacancy and to download the role profile, please visit our website or click 'apply'.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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