Housing Maintenance Supervisor

Location
Luton, Bedfordshire
Salary
Up to £35,000 per annum
Posted
13 Jul 2021
Closes
13 Aug 2021
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Other Organisation Type

The Housing Network is a specialist provider of accommodation to public sector organisations, delivering housing across the UK. Located at our Head Office in Luton we are seeking an office based Housing Maintenance supervisor. The successful candidate will report into the Maintenance Manager and will oversee a team of 4 maintenance coordinators and be responsible for ensuring company procedures are implemented and that agreed maintenance service levels are met, whilst ensuring the health and safety of all staff, subcontractors and residents.

Ideally you will have at least 5 years’ experience within a social housing management organisation or similar, and you must have experience working with FixFlo software to be considered for this role.

The successful candidate will be personable and be able to build and maintain relationships with Contractors, Landlords and Tenants, show empathy and understanding, problem solve effectively whilst staying calm under pressure.

Responsibilities:

  • Advising and guiding landlords on the management of their properties
  • Dealing with day-to-day maintenance issues Supporting the field-based staff to ensure they are meeting targets and conducting all duties expected of them
  • Produce and manage daily work schedules for field-based operatives and provide regular updates to the Maintenance Manager
  • Motivate and develop the people to be the best, while being a great listener and promoting the best levels of communication
  • Coordinating refurbishment works including obtaining quotes and management of contractors
  • Liaising with tenants and contractors to ensure works are completed to specified time frames
  • Speaking to local councils/organisations in relation to social housing
  • Ensuring properties comply with Health & Safety legislation and that statutory obligations are met e.g. gas safety, electrical safety etc
  • Arranging end of tenancy procedures and ensuring properties are made ready for new tenancies

Requirements:

  • Experienced in social housing and maintenance
  • Experience of using FixFlo software
  • You should be fully PC literate and comfortable with MS systems such as Word, Excel & Outlook
  • Understanding of current lettings legislation
  • Highly organized and able to prioritise workload
  • Problem solve effectively
  • High level of customer service skills
  • Good telephone manner and positive attitude
  • You will:
    • Be methodical in approach to ensure everything is done accurately and comprehensively
    • Be able and willing to take on responsibility
    • Have the ability to really listen and prioritise the critical vs important
    • Keen to support colleagues and ensure business is working cohesively and to the same objectives
  • Keen on strong compliance culture
  • Must be self-driven and enjoy some autonomy
  • Adaptability and being prepared to help out if circumstances require
  • Keen to lead by example
  • We would expect you at all times to:
    • act with integrity
    • act with due skill, care and diligence
    • act with professionalism
    • be open and co-operative with colleagues
    • act with compassion to those both within the Company and those who we support in the accommodation

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