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Customer Support Officer

Barnet Homes - Part of The Barnet Group
Colindale, London (Greater)
 £21,370.57 per annum
Closing date
28 Jul 2021

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Community and Customer Services
Fixed Term Contract
Full Time
Organisation Type
Council owned company
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Job Details

Job Title: Customer Support Officer
Location: Colindale
Salary:     £21,370.57
Term:       Fixed Term - 12 Months

The Barnet Group is currently seeking to recruit a Customer Support Officer who will be responsible for providing high quality administrative support to teams within the Housing Options Service.

The Housing Options Service at Barnet Homes is at the frontline of homelessness in Barnet, providing housing and homelessness advice.  A key function of the Customer Support Officer role is to carry out pre-appointment checks, advice and support by phone, face to face or via digital correspondence.

The Customer Support Officer will also provide comprehensive administrative support to ensure we can deliver a streamlined and effective service.

The post holder will need to provide a high standard of customer service and utilise strong communication skills both face to face and over the telephone with clients. The role will report into the Customer Ready Manager and will work closely with other staff and teams within the service.

We are looking for someone who has the following skills and attributes:

  • Experience of working in project teams and/or delivering projects within a public-sector environment.
  • Experience of collating and analysing data
  • Experience of writing reports and presenting information
  • An awareness of social housing and relevant government agendas
  • Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences, and convey complex information in a straightforward way in a courteous and professional manner
  • Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes
  • Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Barnet Homes and voluntary groups
  • The ability to constructively challenge in the workplace – but to also overcome obstacles and proactively find solutions.
  • The ability to present data and information in a clear and effective manner
  • Excellent IT skills encompassing:
    • Data manipulation and analysis
    • Full range of Microsoft systems, including PowerPoint and Excel
    • Report writing and data extraction
  • Ability to prioritise well with a challenging workload, particularly to ensure the most urgent matters are dealt with appropriately
  • Ability to work highly effectively and flexibly as part of a team and to support colleagues, including managers, within a team
  • Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge

Currently the Housing Options Service is located at 3 Bristol Avenue, London, NW9 4EW

Benefits for TBG Flex:

You will receive a Flexible benefit allowance of 5% of your base salary. Flexible benefits are hosted by AON and will allow you to choose from a variety of benefits.

Closing date:    28 July, 11:59pm              

Interview date: TBC         


The Barnet Group

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

What the Barnet Group offers

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants.
  • Your Choice Barnet – an adult social care company that provides services to adults with learning and physical disabilities.

We combine a public sector ethos with a private sector commercial focus.

We also offer services to the wider community. These include an Assist emergency alarm service and a let2barnet lettings service for private landlords.

Barnet Homes

As one of the first local authority trading companies to be created, The Barnet Group (TBG) has blazed a trail in terms of growth and innovation in the housing sector and beyond, and we are ambitious for more. We have grown from 250 employees to over 400 and now manage over 15,000 properties, in addition to delivering the Council’s homelessness service and housing options. We also have Your Choice Barnet (providing specialist care and support to adults with a range of mental and physical disabilities) and have a turnover of around £70 million. We have recently begun a 500-home development programme with some of these homes to be delivered by creating a Registered Provider within the Group.

TBG is proud to be one of the Top 20 UK social housing landlords and an enjoyable place to work. We have a stretching but supportive culture and an excellent relationship with both the Council and the Board. The future of TBG is secure, with a new ten year management agreement for Barnet Homes commencing in April 2016 and a new five year agreement for Your Choice Barnet commencing in February 2017.

We are a fast growing and dynamic organisation and are looking for an ambitious and innovative candidate who has the ability to work at a senior level within a complex organisation.

Find Us
0208 359 2798
The Barnet Group
2 Bristol Avenue
United Kingdom
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