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Community Housing Assistant

Employer
Home Group
Location
Hertfordshire
Salary
£10,000 - £19,999
Closing date
15 Aug 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

DESCRIPTION/RESPONSIBILITIES:
Community Housing Assistant
Location: Working across Hertfordshire and based from Home
Work Hours: Full Time 7.5 hours per week
Contract: Fixed Term for 3 months
Salary from £18,576pa to £25,000pa (pro-rata) dependent on skills and experience

Plus, brilliant benefits!
Empowering customers to live rewarding and happy lives. That’s when it hits home
We have a fabulous opportunity for you to join our ambitious and hard-working team in the role of Community Housing Assistant. Your role in a nutshell is to support our team of Housing Managers to deliver brilliant services to customers; not just providing customers with a home, but also building relationships with them.
Our Housing Managers collect rent, chase arrears, fill empty properties, manage estates, collaborate with our maintenance colleagues and contractors and deal with anti-social behaviour. You will work side by side with them to help ensure that where our customers need support, we are available to assist them.

About our team
To us we’re not just a team we’re a ‘work family’. Our Operations Manager is Kayley, and our 3 Housing Managers (Jenny, Amanda and Everisto) bring a wealth of experience which they will share with you to help you develop your skills, knowledge and expertise. We don’t just love to support our customers, we’re there for each other too! 

Work Location
You’ll work across North and Mid Herts and will have the flexibility of working from home. The great news is that we’ll give you the kit you need to make that easy!

Working hours
As a team we’re critical to supporting our customers, therefore, flexibility is key. You will be proactive and accountable for managing your own diary. The good news is it’s the team’s unwritten rule that you attend the important appointments in life.  So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you around what matters. Our focus is on getting the job done in a flexible way that suits both you and our customers!

About you
You'll have a proven passion for delivering excellent customer service and a genuine desire to help customers through use of your established time-management, organisational and admin skills in a proactive, solution-focused, friendly and optimistic way. You will work collaboratively with colleagues and external partners in your region, as well as our Customer Service Centre and Maintenance colleagues. You’ll use your creative spark and keen eye for detail to ensure our properties and environments are safe, secure and well-managed, supporting our communities to thrive. Naturally empathetic, you can build rapport quickly and it will also be brilliant if you have an understanding of confidentiality, professional boundaries, housing management, housing law and universal credit too!
You will support your Housing Managers by carrying out generic Housing Management activities including arrears, empty property and estate management, customer involvement, lettings and other related tasks. You will also support your team by working towards meeting challenging targets, including our all-important routine safety and compliance checks, and record them in a timely and accurate fashion, signposting customers to our Customer Service Centre where appropriate.
Here at Home Group we have invested heavily in our future and use up-to-date equipment. You’ll be issued with the latest kit, including a Surface Pro laptop and mobile phone. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude, passion for customer service and enthusiasm that are critical to making this role a success.  We can nurture your talent, just let us know in your covering letter why you have a passion for working here!
As this is an agile-working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff!  You’ll be able to download the Community Housing Assistant job description, and find out more about Home Group.  We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To Apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!)  We’ve also got some great templates to help you (if you need them).

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
#housingjobs #communityjobs #herfordshirejobs #hertsjobs

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Find Us
Website:
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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