Regional Operations Officer

England, Kent, West Malling
£31227 - £36727 per annum
16 Jul 2021
23 Jul 2021
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

Salary: £31,227 - £36,727 per annum pro rata

Hours: 36 hours per week

Contract Type: 12 Month Fixed Term Contract

We're currently looking for a Regional Operation Officer to join our Housing Services team to be based in West Malling, Kent or Leatherhead, Surrey on a fixed term basis.

You'll be responsible for prioritising the delivery of monthly service and improvement reports, and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

Your other responsibilities will include:

  • Leading on research of best practice to support ongoing service improvement

  • Working with the Communications teams to promote regional success stories, positive learning and regional events

  • Carrying out audits to ensure that service delivery is consistent, meets service standards and is compliant with policy and procedure

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem solving skills will be critical in your success in this role.

We're seeking highly organised, customer-focused people with excellent project management and communication skills; if this sounds like you we look forward to hearing from you.

Closing Date: Tuesday 20th July 2021 at midnight

Interviews will be held via Microsoft Teams, date to be confirmed

For further details on this vacancy, please visit our website where you can download a copy of the role profile.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

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