Rayners Lane – Harrow, North West London
Permanent, Full Time (37.5 hpw)
Salary £29,000 to £34,000 pa negotiable based on skills and experience
Plus, brilliant benefits!
Empowering to live rewarding and happy lives. That’s when it hits home.
We have fabulous opportunity for you to join our brilliant team as a Housing Manager. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Ideally you will have people management experience combined with excellent customer service skills. Line management of our caretaker who supports with the estate here at Rayners Lane estate.
We collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
To us were not just a team we’re a ‘work family’. There will be 7 of us in the team and we don’t just love to support our customers, we’re there for each other too!
Where you’ll work
You’ll work across North West London, but you will have specific responsibility for our properties and estates within the London Borough of Harrow. You will have responsibility for over 300+ customers across our leasehold, rented and shared ownership properties. All have differing needs so this is a fast-paced role where you will need to think on your feet and be able to successfully manage your time.
As a team we’re critical to supporting our customers. The good news is that you will have a degree of flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy. It’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters.
You will have experience of working in a housing environment and of working in a Housing Management role. You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our contact centre, improving their access to our range of services.
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will have experience dealing with conflict resolution and be an effective negotiator with the ability to prioritise and multi-task. You'll also need a good understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
As this is a mobile working and community-based role, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid standard check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you. Please note that as part of our selection process there will be an assessment as well as an interview.
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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