Waking Nights Housing Concierge

Railway Terrace, North Shields

Permanent, Full Time 37.5 hours per week

Spot Salary of £18,576 pa or £9.50 per hour if you’d prefer to work on our bank on a casual basis, plus brilliant benefits!

Enabling our customers to live safely. That’s when it hits home!

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are adults aged 25+ and have complex needs. Railway Terrace provides supported accommodation and floating support to up to 90 customers throughout North Tyneside. This includes our 24-hour staffed service within Railway Terrace's core building in North Shields and, dispersed properties, floating support, hospital discharge and our growing 117 specialise mental health provision within the borough of North Tyneside.

As our Housing Concierge you’ll play a really important role in supporting the smooth running of our service.  You’ll make sure that our buildings and customers are safe and secure, and that we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.  You’ll also be our first point of contact for customers during the night and at times we’ll also need you to do some general cleaning duties too.

Customer quote
"Railway Terrace helped me after I had been sleeping rough. The staff helped me to get a flat and made me feel like I had a life again!"

About our team
Although you’ll work nights, we do get together regularly in the day time for training and team meetings. You’ll be part of our wider team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a “work family”. Our managers are Elaine and Tracy and Bonny who have worked at Home Group for a combined 16 years.  Tracy and Elaine are obsessed with RuPaul's Drag Race and keep trying to think of ways they can bring more glitter and sequins into the service and get ways to get Bonny on board with it too. There are 23 of us in the team and we don’t just love to support our customers, we’re there for each other too!  This usually involves a ridiculous amount of biscuits and the kettle always being on the boil.

Working hours
We provide 24-hour support to our customers each day and every day. In this role you’ll work during the twilight hours doing waking nights work. You’ll work on a rota basis and take your turn working weekends and bank holidays. We look need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

Bank
Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

We help change our customer’s lives for the better. You’ll play your part by assisting in the delivery of tasks that are based on our customers personal support plans, and their needs and aspirations. You’ll work with our Senior Support Workers and external agencies to assess and engage support for our customers. We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

To make sure our customers are well supported, it’s important that you have worked in a supported environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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