Tyneside Foyer, Newcastle upon Tyne
Permanent, Full Time (37.5 hpw)
Spot Salary of £18,576 per annum
£9.50 per hour if you’d prefer to work on our bank on a casual basis
Plus, brilliant benefits!
Enabling our customers to live safely. That’s when it hits home!
We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are between the age of 16-24 and are homeless or at risk of homelessness. They live in supported accommodation in the city centre of Newcastle.
We help our customers with their housing and support needs. We work to support them progress towards gaining their own independent tenancy and gaining all the independent living skills they need to maintain their own tenancy.
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. Our managers are Stacey, who is our Senior Client Services Manager, and Alex and Emma, who are our Client Services Managers. There are over 30 of us in the team and we don’t just love to support our customers, we’re there for each other too!
We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis and take your turn working days and nights. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!
You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. As our Supported Housing Concierge, you’ll also provide out of hours cover being the first point of contact for our customers during the night and at times we’ll also need you to do some general cleaning duties too.
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.
To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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