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Housing Manager

Employer
Home Group
Location
London (Douglas Bader Park)
Salary
£30,000 - £60,000_£30,000 -£ 39,999
Closing date
16 Aug 2021

View more

Function
Community and Customer Services, Housing / neighbourhood management
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Housing Manager

Douglas Bader Park/East London

Permanent, Full Time (37.5 hpw)

Salary £29,000 to £34,000 pa negotiable dependent on skills and experience

Plus, brilliant benefits! 

Empowering to live rewarding and happy lives. That’s when it hits home. 

We have fabulous opportunity for you to join our brilliant team as a Housing Manager. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Ideally you will have people management experience combined with excellent customer service skills.  You will have line management responsibility for our Scheme Manager who provides services to customers in our supported scheme located in the London Borough of Barking & Dagenham.

We collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives! 

To us were not just a team we’re a ‘work family’. There will be 7 of us in the team and we don’t just love to support our customers, we’re there for each other too!  

Where you’ll work
You’ll work across East London, but you will have specific responsibility for our properties and estates within the boroughs of Redbridge and Barking & Dagenham . You will have responsibility for over 300+ customers across our leasehold, rented and shared ownership properties. All have differing needs so this is a fast-paced role where you will need to think on your feet and be able to successfully manage your time.

Working hours
As a team we’re critical to supporting our customers. The good news is that you will have a degree of flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy. It’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters.

About you
You will have experience of working in a housing environment and of working in a Housing Management role. You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks.  You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our contact centre, improving their access to our range of services.

You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers.  You will have experience dealing with conflict resolution and be an effective negotiator with the ability to prioritise and multi-task.  You'll also need a good understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider. 

As this is a mobile working and community-based role, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Standard check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you. Please note that as part of our selection process there will be an assessment as well as an interview.  

During Covid-19
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work! 

#housing #housingmanagement #housingjobs #housingmanagementjobs #eastlondonjobs #dagenhamjobs #redbridgejobs #barkingjobs #social #care #socialcare

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Find Us
Website:
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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