Housing Options Advisor
Full Time (37.5 hours per week)
Contract Type: 12 Months Fixed term
Salary: £26,500 pa (pro rata)
Plus, Brilliant Benefits!
Delivering our customer promise – that’s when it hits home
We have a fabulous opportunity for you to join our really awesome team as a Housing Options Adviser. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
You will investigate applications for housing in line with Home Group’s allocation policy and undertake home visits, hostel surgeries and case conferences as necessary. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
What makes us No.6 in the UK’s Best Super Large Great Places to Work, 4th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Platinum (!!) Standard….? It’s our brilliant people and culture!
About our team
To us we’re not just a team we’re a ‘work family’. Our manager is Anne Marie and has been working for us for over 20 years! There are 9 of us in the team, and we don’t just love to support our customers, we’re there for each other too!
You’ll join our amazing team of nine, with a whopping combined total of 50 years’ experience between us! We all work hard but have fun too! Our team are looking forward to welcoming you and sharing their skills and knowledge with you!
Where you’ll work
You’ll work across Dundee and have the flexibility of working either from home or in one of our local offices. The great news is that we’ll give you the kit to make that easy.
Our team’s support is critical to our customers. This means you’ll work 37.5 hours per week. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you to be flexible. Our focus is on getting the job done, not your working hours!
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation and have the ability to self-manage and prioritise. You'll also need an understanding of housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will liaise and develop strong networks with external agencies as appropriate (including RSLs, Local Authority, Private Landlords) to co-ordinate and develop services to those in housing need. You will work closely with housing managers/business support colleagues in regard to referrals, options through Homeswapper or other house exchange networks, nominations and section 5 referrals. You will work closely with our Financial Inclusion Partners to ensure that customers are maximising their income to allow this to be taken into consideration in regard to defining their housing options. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.
Here at Home Group we have invested heavily in our future and use current and up to date equipment and have a digital first agenda. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)
It’s important to us that you are familiar with the social housing practice in relation to allocations, nominations and referral processes leading to tenancy sustainment.
You will have up to date knowledge of the current housing legislation and processes. Knowledge of national and local sources of funding and alternative sources of support for customers and clients.
As this is a community based role, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Option Advisor job description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
#housing #housingoptions #socialhousing #dundeejobs