Housing Services Officer
We are recruiting for an experienced Housing Services Officer to join us to cover a substantial area. This is a fantastic opportunity to join a company that truly values its customers and its employees. This is a fixed term role until 24th September 2021.
As the accountable officer you will provide efficient, co-ordinated, customer focused services that meet local needs and deliver local standards. You will be confident to represent us at local meetings and events, and act as the public face of MTVH in the local area.
Working alongside your colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction with MTVH`s homes and communities.
This role will be managing various sites and therefore you will need to have a full driving license with access to your own vehicle to be considered for this vacancy.
You will deliver a robust approach to tenancy and estate management, including a clear and decisive approach to tackling fraud and subletting within MTVH`s policies.
What you'll need to succeed
It is essential that you have a full and valid driving license and access to own vehicle.
You will need to have strong people skills, be an excellent communicator and have the ability to build and sustain working relationships.
You must have prior knowledge and experience of working within a housing role. In particular knowledge of Housing Law, and knowledge of the local area.
Previous experience of working with Legal Housing documents.
An interest in the work of MTVH and social housing.
To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, once an offer of employment is made
This role requires a full UK driving licence and access to a vehicle for business purposes.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
What you'll get in return
We also offer a wide range of benefits. Please take a look at our benefits document attached.
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.