Housing Concierge

Home Group
Blyth (Dene View Drive)
Up to £30,000_£10,000 - £19,999
22 Jul 2021
21 Aug 2021
Full Time
Organisation Type
Housing association / RP

Housing Concierge
Northumberland, Blyth
Full Time (37.5hours per week), Permanent
Spot Salary of £18,576 pa [pro rata]
£9.50 per hour if you’d prefer to work on our bank on a casual basis
Plus, brilliant benefits!
Enabling our customers to live safely. That’s when it hits home!

We have a fabulous opportunity for you to join our awesome team. They live in a variety of properties across Blyth. We have 20 shared properties and 19 single units in either block living or out in the local community all in the Blyth area.

We help our customers identify their aspirations, and work with them to create plans that help them achieve these. You also help your colleagues to deliver on the plans you’ve created to achieve excellence. Our aim is to support our customers to live their day to day lives as independently as possible.

The team will tell you that no two days are ever the same because everything we do is “person centred” around our customers.

Customer quote
“If I had to sum the supported accommodation up in one sentence, I would say… it’s spectacular… it’s just life changing”

About our team
Our team describe themselves as really friendly and approachable. In fact, when new members have joined us in the past, it’s been said that they felt welcomed by colleagues and our customers from day one!

We’re also super passionate about supporting customers and celebrating their achievements. With colleagues as warm and team spirited as ours, were not just a team we’re a ‘work family’! Our senior manager is Rachel, who has worked for Home Group for over 6 year and has developed into the role. There are currently 30 of us in the team (including 1 current Housing Concierge) and we don’t just love to support our customers, we’re there for each other too! 

Working hours
We are looking for colleagues to join us on a shift pattern of working 3 or 4 (9am to 9pm) shifts per week with every other weekend off. As we’re asking you to be flexible for us, we aim to give you the time you need to spend time doing the things that matter to you!

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank. You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you
As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services. You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to.  As our housing support Concierge you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However we’re glad to support you, if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently for the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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