Data Intelligence Officer - Customer Excellence
- Employer
- Northampton Partnership Homes
- Location
- Northampton, Northamptonshire
- Salary
- £26,495
- Closing date
- 15 Aug 2021
View more
- Function
- Corporate Services, Policy / Strategy
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- ALMO
Job Details
Data Intelligence Officer - (Customer Excellence)
Northampton Partnership Homes is responsible for managing over 11,000 homes across Northampton. If you have great customer service skills, are customer focused, proactive and have experience of carrying out analysis of data, we have an exciting opportunity to join us in improving services for tenants.
The Role
If you choose to take this opportunity, you will play a vital role in supporting Northampton Partnership Homes’ Performance Management framework, focusing on the voice of the customer and wider business intelligence information. This will involve supporting NPH to gather and report on customer intelligence including learning from customer complaints and operational performance data.
The post holder will use their interpersonal, communication and customer service experience to support effective complaint handling across the business. You must have experience of performance management processes and systems as well as having the ability to analyse and present complex information in different formats and possess excellent excel skills.
Based within the Corporate Services and ICT Team, the post holder will be required to work as part of a customer focused team.
Please feel free to continue as guest when applying.
Company
Northampton Partnership Homes is an arms-length management organisation (ALMO) that is responsible for the management of Council housing services.
From 5th January 2015, Northampton Partnership Homes (NPH) has been managing the provision of all the housing services of Northampton Borough Council (NBC) related to its own stock.
NPH is an Arm’s Length Management Organisation that is wholly owned by the Council but has its own Board of Directors. It is a Company Limited by Guarantee (CLG) and is a not for profit organisation. This means that income will be put back into providing housing and housing related services.
NPH has been set up by NBC for an initial period of 15 years and is responsible for the following services:
- Allocations and Lettings
- Repairs and Maintenance
- Housing Management, including dealing with anti-social behaviour
- Tenancy Support
- Tenant Involvement
- Ecton Lane Park traveller site
Our vision, mission and values
Vision:
NPH provides homes which enable people to live happy and healthy lives in enriched communities.
Mission:
We improve lives by sharing a common purpose.
We improve and maintain the quality of our homes.
We provide services which endeavour to meet the needs and aspirations of all tenants and residents.
We will provide the opportunity for people to influence the immediate and long term futures for themselves and their communities.
Values:
Open and Strong
Listen and Respond
Achieving more with others
Aim High and Deliver
- Website
- http://www.northamptonpartnershiphomes.org.uk/
- Telephone
- 0300 330 7003
- Location
-
Westbridge Depot
9-13 St James Mill Road
Northampton
NN5 5JW
GB
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