Data Intelligence Officer - Customer Excellence

Northampton, Northamptonshire
22 Jul 2021
15 Aug 2021
Full Time
Organisation Type

Data Intelligence Officer - (Customer Excellence)

Northampton Partnership Homes is responsible for managing over 11,000 homes across Northampton. If you have great customer service skills, are customer focused, proactive and have experience of carrying out analysis of data, we have an exciting opportunity to join us in improving services for tenants.

The Role

If you choose to take this opportunity, you will play a vital role in supporting Northampton Partnership Homes’ Performance Management framework, focusing on the voice of the customer and wider business intelligence information. This will involve supporting NPH to gather and report on customer intelligence including learning from customer complaints and operational performance data.

The post holder will use their interpersonal, communication and customer service experience to support effective complaint handling across the business. You must have experience of performance management processes and systems as well as having the ability to analyse and present complex information in different formats and possess excellent excel skills.

Based within the Corporate Services and ICT Team, the post holder will be required to work as part of a customer focused team.

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