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Head of Operations & Customer Service

Campbell Tickell
£72K, plus benefits
Closing date
16 Aug 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services, Executive & Senior, Senior management
Head of services
Full Time
Organisation Type
Housing association / RP
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Job Details

Campbell Tickell are pleased to be helping with the recruitment of a Head of Operations & Customer Service at SW9 Community Housing.

We are seeking a dynamic and dedicated individual to lead our Operations and Customer Service function. SW9 Community Housing manages circa 1800 homes in South London, and is part of Network Homes, a G15 Registered Provider. We are passionate about providing good quality homes to our residents. For us, supporting our customers and ensuring they have a say in how their properties are managed is just as important as the actual bricks and mortar.

As our new Head of Operations and Customer Service, your remit will be broad, encompassing property and estate management, lettings, customer care and resident services and engagement, this is an interesting role for an ambitious individual. This could be your first leadership role, or you might be an experienced leader seeking to use your skills in a community-based organisation, where you will clearly see the positive effect you are having on the lives of a diverse range of residents every day.

Your excellent communication skills will allow you to engage with residents, staff and wider stakeholders. Your professionalism and gravitas will naturally command respect, whilst your knowledge of the sector, good business acumen, commitment to excellent service delivery and ability to understand varying needs will be crucial to your success in this role.

If you think you have what it takes to help us continue to provide good services, develop strong partnerships, and are passionate about improving peoples’ lives and life chances, then please contact our retained consultant Kelly Shaw at Campbell Tickell on 07900 363803 or email  For further information please visit

Closing date: Monday 16th August 2021 at 9am


Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.

Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.

We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.

We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.

Find Us
0203 434 0990
Olympic Office Centre
8 Fulton Road
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