Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We are looking for a Neighbourhoods Repairs Assistant (1 post) to join our Neighbourhoods Repairs team.
You will provide technical and general administration support to the Neighbourhood Repairs Team.
Responsibilities include managing contractor performance , you will also be involved in the payment of the contractors. Processing invoices , data entry and reconciliation tasks and contractor referrals. You will be required respond to customer enquiries about their repairs when required, drive up customer satisfaction through service and process improvements.
You will also raise works orders and update project details on the Asset Management systems, alongside administering the repairs pre/post inspection process for the region from receipt of inspections due through to entering results into Onwards repairs system.
You will also be required to assist with the voids administration process, managing pest control and domestic appliances. There is also the opportunity to manage or be involved in various projects within the property department.
The successful candidate will have experience of delivering excellent customer service, an understanding of building repairs, partnership working and working as part of a team. Microsoft office skills to intermediate level are also essential.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
Please note that the base location for this role with be our Greater Manchester office, however due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.