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Housing Support Worker

Clacton-on-Sea, Essex
£19,080.00 per annum
Closing date
10 Aug 2021

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Job Details

Peabody have an exciting opportunity for Housing Support Worker to join our team based in Clacton-on-Sea. You will join us on a part time, fixed term contract until 31st March 2022. In return, you will receive a competitive salary of £19,080 per annum.

About the Housing Support Worker role:

The scheme provides support & accommodation for young people aged 16-25 (single people and couples) who either have care of a baby or are expecting a child.

Working hours are Monday to Friday, 9:00-17:00.

Responsibilities of our Housing Support Worker:

- Provide/offer support to an individual tenant consistent with the Peabody principles.

- Promote the integration of the tenant into the local community and provide opportunities by which they will be enabled to develop skills and have access to the widest possible range of experiences.

- Involve the tenant in everyday household tasks where possible, and help to develop the skills needed to achieve this.  Tasks include gardening, shopping, cleaning, cooking and all other normal day to day tasks.

- Promptly report any complaints, accidents or unusual incidents to the relevant person.

- Liaise with other external agencies e.g. for Benefits, Health professionals/agencies, local authorities.

- Maintain accurate and appropriate records relating to all aspects of the tenants home.

- Participate in managing the income and expenditure of the house including residents’ finances and payment of bills.

As determined by the team or scheme manager, carry out core housing management tasks including some or all of the following:

- void inspections

- sign-ups

- move-in support and liaison with utilities and Housing Benefit

- low level arrears management (as part of a housing-related support service)

- estate inspections and health and safety inspections

- support to maintain accommodation appropriately including reporting and following up maintenance issues

- moving on support

What we’re looking for in our Housing Support Worker:

- Experience of providing support to the designated client group either in a volunteering or professional role.

- An understanding of customer service in a service delivery setting.

- Thorough and up to date knowledge of health and safety issues relating to the designated client group.

- Thorough and up to date knowledge of welfare benefits for the designated client group.

- Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice.

- Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service whilst supporting people to help themselves.

- Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally.

- Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it.

- Excellent time management skills and demonstrable ability to meet deadlines and achieve goals.

- Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.

Benefits of becoming our Housing Support Worker:

- 25 days' annual leave, plus bank holidays

- Up to 4% pension contribution matched 1:1

- Flexible benefits of 1% of salary with a minimum of £300

- Spot Bonus awards

- Long Service awards

- Paid Induction Training and support to complete the Care Certificate (if required for the role

- Paid DBS (roles that require enhanced checks will include both the child and adult barring checks)

- Opportunities to gain skills and experience

- 24/7 access to a confidential employee assistance service

- Paid mileage at 45p per mile (as applicable)

- Sick pay

- Recognition through our WOW! Awards

Closing date: 5pm, Tuesday 10th August 2021

If you feel have the skills and experience to become our Housing Support Worker, please click ‘apply’ now!

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by The Peabody Group.


About Peabody

About us

Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.

What we do

We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.

We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and  growing and using our position of influence to create positive change.

We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.

Working for us

We're a thriving human and kind organisation with people at our heart.

If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.

We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.

Our performance

We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.

Find Us
0845 055 0261
45 Westminster Bridge Road
United Kingdom
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