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Communications Business Partner

Onward Homes
Flexible - Either Merseyside, Lancashire or Greater Manchester
£35,950 (Recruitment Rate) £38,050 (Confirmed Rate)
Closing date
8 Aug 2021

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Community and Customer Services, Housing / neighbourhood management, Corporate Services, Administration, Communications / PR, Policy / Strategy, Homes and Asset Management, Business development
Full Time
Organisation Type
Housing association / RP
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Job Details

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for Communications Business Partner (3 posts) to join our Communications team.


You will lead the delivery of strategic communications advice and support within a dedicated business area, by delivering a client-focused approach to strategic communications.  You will provide strategy and solutions to colleagues to communicate effectively with internal and external stakeholders to achieve business objectives.  These posts will provide communications leadership within the business in one of the following areas: property; customer service; social & environmental impact.

These posts will build and develop a network of internal and external partnerships to ensure that the objectives of Onward are delivered, whilst supporting colleagues by providing strategic advice and support to develop and deliver external medial plans and content.  You will become a trusted strategic advisor for colleagues, an ambassador for the business and an advocate for customers.  You will plan and produce the highest quality creative content and be innovative in new ways of getting our message across whilst aligning with our branding, style and values. This will include the development and delivery of social media and digital plans and content.

It is essential you have relevant experience in one or more of the following communications disciplines: property; customer service; social & environmental impact.  This should demonstrate experience of a client-focused approach to strategic communications, providing drive, challenge and creativity.  Your experience will include designing and implementing strategic communications plans and campaigns, across multiple channels including preparing media releases and building relationships with journalists.  You should have excellent verbal and written communication skills, with an ability to win the trust and confidence of partners and provide strategic communications advice and creative solutions with credibility including drafting and creatively editing the highest quality communications materials.

Interview date is planned for the 13th August 2021.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.


Onward is one of the largest registered providers of social housing based solely in the North West of England with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.

Onward currently comprises of five leading housing providers committed to the regeneration and sustainability of our region; Contour Homes, Liverpool Housing Trust, Ribble Valley Homes, Hyndburn Homes and Peak Valley Housing Association. They work together under the Onward brand as a not-for-profit organisation regulated by Homes England.

Our member organisations are united by a common purpose – to make a positive difference in the communities we serve.

  • We build, manage and maintain homes for people who are unable to access housing on the open market.
  • We deliver high quality homes and first class services that make a real difference to the people living in our neighbourhoods.
  • We offer customers support and assistance, helping people to overcome the challenges faced in our communities.
  • We provide homes and support to vulnerable people, helping them to live independent lives in the community.
  • We work with partners, voluntary groups and government agencies to provide more homes for people from all backgrounds, meeting the increasing need for housing throughout the North West.

Together as Onward, we’re signalling our intention to increase our impact by building more homes and delivering better services.

Find Us
+44 151 708 5777
Head Office
12 Hanover Street
L1 4AA
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