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Utilities Officer

The Royal Borough of Kensington and Chelsea
London (Central), London (Greater)
£26,544 - £30,618 per annum
Closing date
24 Aug 2021

View more

Community and Customer Services, Housing / neighbourhood management, Revenues / benefits, Tenant services
Full Time
Organisation Type
Local authority
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Job Details

About Us:

Putting people at the heart of all that we do.

The Royal Borough of Kensington and Chelsea is a dynamic and innovative local authority that is passionate about doing the right thing for our residents. We want to see our local communities thrive, so we are committed to delivering exceptional services that will afford them a better quality of life. if you choose to join our Neighbourhood Services team that sits within the Home Ownership department, you will be at the heart of this work as you take ownership of key utility challenges. 

The Role:

If you are keen to embrace a fascinating challenge, and you enjoy working with numbers, then this is the perfect role for you. You will undertake a varied role in which you will combine meter readings with the financial elements of accounts payable. We're currently in the process of rolling out smart meters, but until that work is complete, you will personally undertake meter readings in collaboration with the Estate Services Team, forwarding all reads to the suppliers in a timely fashion, and report these statically on a quarterly basis, plus report and organise the replacement of faulty meters. In additional you will challenge invoices and bills that you do not think are accurate, resolve associated queries and orchestrate the timely and accurate processing of utility invoices and bills and follow up on any credits due, and you will be responsible for the associated administrative work. 

You will work in partnership with various housing departments and the RBKC Energy Manager to identify energy consumption trends and you will see to it that energy bills are efficiently managed. 

Please refer to the Job Description for more information. 

Vetting Requirements: Standard DBS Check

Interview Date: Week commencing 6th September 2021

About You:

This is a great opportunity to embed yourself in a forward-thinking council, and in the process, you will be exposed to the multitude of opportunities that exist across our departments. To really thrive in our team, you will therefore be a highly numerate, self-motivated individual who is both proactive and organised, with great attention to detail and keen to learn about utilities, finance and billing. 

While it would be beneficial if you have financial experience, particularly within an accounts payable role, this isn't essential as long as you bring a can-do attitude and have good communication and influencing skills, and you will be a multitasker who takes great pride in your work. It is also not essential that you have an in-depth working knowledge of the utility markets, however having the ability to understand, read and calculate energy bills is. You will have to be IT literate with good analytical skills. 

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

We reserve the right to close this advert depending on volume of applications.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.


About Us

Kensington and Chelsea is one of London’s most vibrant and recognisable boroughs. It has many unique buildings, famous museums and beautiful parks. Although the borough is geographically one of the smallest in London, at just over 4.7 square miles, it is one of the most densely populated and diverse areas in Europe. It is home to the world-famous Notting Hill Carnival. Kensington and Chelsea Council (also known as RBKC) aims to provide high quality services to improve the lives of its residents and to make the borough a better place in which to live, work, and visit.

Housing and Grenfell

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Housing also covers landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.  Find out more about our vacancies here.

Find Us
020 7361 3011
Third Floor, Town Hall
Hornton Street
W8 7NX
United Kingdom
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