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Customer Service Apprentices

Lizzie Bennett
Horsham, West Sussex
Apprenticeship Levy: £10,358.40 per annum
Closing date
15 Aug 2021

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Community and Customer Services, Care and support
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Job Details


Are you looking for the perfect opportunity to get established as a Customer Service professional? Do you have an appetite for learning through the Apprenticeship Scheme?  If so, we may have just the job for you! We’re looking for Customer Service Apprentices to join our fabulous team in Horsham!   

You’ll be based at our modern, vibrant office in the heart of the historic Horsham town; being a convenient location which is close to a selection of shops, bars and restaurants and just a 5-minute walk from the train station. You’ll work 35 hours per week Monday to Friday – one day per week solely dedicated to your Apprenticeship studies. This contract will run for the duration of the Apprenticeship course.

As a Customer Service Apprentice, you’ll primarily have responsibility for carrying out customer satisfaction surveys to ensure we’re providing the best services to our customers and identify areas for improvement. You’ll be a self-starter who works well to deadlines and strives to achieve your monthly target! You’ll also be involved in a variety of other areas such as tenancy changes, housing benefit overpayments, former tenant credits and council tax demands.

This truly is an excellent gateway into Housing as we’ll provide you with the opportunity to learn all about the various services we offer, which will help you to determine your future career path. And as customer service is at the heart of every role, with your recognised qualification as a Level 2 Customer Service Practitioner (upon successful completion of your Apprenticeship) you can go far!

What we need from you

  • Good written and verbal communication skills
  • A positive can-do attitude with desire to learn
  • IT literate, able to pick up new systems quickly
  • A great team player but can work well using own initiative
  • Polite, courteous and approachable, good telephone manner
  • Organised, able to multi-task and work to deadlines/targets
  • Able to attend regular training at college in line with post

What we’ll offer you

  • We pay in line with the apprenticeship levy (£10,358.40 per year)
  • A fun and inclusive working environment where it’s OK to be you!
  • Access to various discount cards
  • Cash claim-back on medical treatments
  • Ability to learn and gain valuable skills and experience for your future career
  • Generous holiday entitlement
  • Plus much more which you can find out about on our website!

Our customers come from all walks of life, and so do our colleagues. We actively encourage applications from people of any background who can bring an array of experience, skills and culture to our business, making us stronger and united. We celebrate our diversity and offer a safe environment where you can feel comfortable to truly be yourself. We’re proud to be part of various networks including BAME, The Women’s Network, PRISM – we’re also a Stonewall Diversity Champion, allowing those from within the LGBTQA+ community to feel empowered to express themselves freely without prejudice.

As a Disability Confident employer with disabled-friendly offices and remote working opportunities, we actively encourage everyone to come and work for us, regardless of any form of disability. As such, we’ll happily make any reasonable adjustments throughout the recruitment process to help you, should you need it. If you need additional support with your application due a disability, please contact us at and we’ll be happy to help!

Please be aware that due to the nature and sensitivity of this role, we are not able to consider applications from Southern Housing Group residents.  


Who we are and what we do

Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.

We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.

We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.

Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.

Why work for us

What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.

What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.

Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.

Values – We are a value led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

Rewards and benefits

Pay and rewards We've recently reviewed our salary structure, both internally and in comparison to the external market and the rest of the housing sector, to help us ensure our salary structure is competitive and helps us attract the best candidates.

Benefits – We want to help you achieve a happy work-life balance. This is what we offer:

  • Great holidays – Up to 26 days, plus public holidays
  • The chance to buy extra leave and discount cards
  • £250 in vouchers via our employee referral scheme
  • Three times basic salary life cover
  • A benefits programme offered by a BUPA Employee Assistance Plan
  • A generous pension scheme. We will pay a maximum of 9% if an employee contributes 6% or more in to your chosen pension plan

Flexible working – We offer the following choices under our flexibility policy:

  • Annualised hours
  • Term time only working
  • Compressed hours
  • Career breaks
  • Flexitime and opportunities to work from home

Staff awards – Every year, we organise a long service award ceremony celebrating colleagues who’ve been with us for 5, 10, 15, 20, 25, 30, 35, and 40 years.

We also regularly recognise and reward colleagues who provide excellent service to our customers and internally.

Cycle2Work – The Cycle2Work scheme allows you to purchase a bicycle and equipment (up to the value of £1,000) tax and VAT free.

Travel season ticket loan – You can apply for a travel season ticket loan where we buy your season ticket up front and you pay us back, interest free.

Discounted gym membership – Employee discounts are available at various gyms close to our offices.

Find Us
020 7553 6479
Fleet House
59 - 61 Clerkenwell Road
London & Regional Offices
London & Regional Offices
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