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Home Services Manager (FTC)

Employer
Lizzie Bennett
Location
Haslemere, Surrey, England
Salary
Circa £33,000 per annum pro rata, plus benefits
Closing date
9 Aug 2021

View more

Function
Homes and Asset Management, Facilities management
Seniority
Manager
Contract
Fixed Term Contract
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Are you dedicated to providing excellent customer service to residents? If so, you may be interested in our opening for full time Home Services Manager under a fixed term contract for 12 months in a patch covering Woking, Guildford and Addlestone.

Working within the Home Management Team, the Home Services Manager will be responsible for owning and managing customer relationships in mixed tenure landlord services within a patch covering Woking, Guildford and Addlestone. This will be for 35 hours per week (between Monday – Friday 0900 - 1700).

Job Description

You will ensure services are aligned to customer and community needs in the patch and that Southern Housing Group leads in performance and customer excellence.

The successful Home Services Manager applicant will exemplify an excellent, personalised customer first approach. They should demonstrate a proven commitment to taking ownership, creating innovate resolutions that improve service delivery and always maximising customer satisfaction and ideally have worked in, or have some understanding of, the social housing sector.

There is a new development opening shortly in this patch so you will be a key part of the team who will work closely with residents at this new site. The current team are working on a large project regarding fire compliance on a block within this patch. This will need intensive managing and you will oversee decanting residents at some point in the coming 12 months. This will be a high-profile case for SHG and you will play a pivotal role.

In addition, they will achieve annual objectives; meet customers' reasonable expectations and all appropriate statutory and legal requirements. They will deliver high quality, efficient services working collaboratively with colleagues and stakeholders to demonstrate value for money in line with the Groups Corporate Strategy.

What we need from you

  • Strong, extensive, and proven background within customer service
  • Strong experience of dealing with customer complaints and feedback
  • Able to resolve issues
  • A great communicator
  • A fantastic team player
  • Able to work in an agile way – travel is expected and ideally you will have access to your own transportation.

There is an opportunity to include a cover letter with your application. Please utilise this to provide additional information on why you are the best candidate for this role.

What we’ll offer you

  • A salary of circa £33,000 per year pro rata, depending on skills/experience
  • 23 days holidays plus public holidays pro rata.
  • The ability to carry over annual leave and buy extra leave
  • Flexible working
  • A great pension scheme
  • Access to various discount cards
  • Cash claim-back on medical treatments
  • Employee referral scheme
  • Travel to work loan
  • Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance
  • As an employer, we offer flexible working options to our colleagues as we recognise the importance of a good work/life balance
  • More information can be found on our careers page – https://www.shgroup.org.uk/about-us/build-your-career-with-us/

 

Why work for Southern Housing Group?

  • What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.
  • What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.
  • Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.
  • Values – We are a values led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

Company

Who we are and what we do

Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.

We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.

We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.

Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.

Why work for us

What we do – We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people’s lives.

What we offer – We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers.

Diversity & Inclusion – Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices.

Values – We are a value led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

Rewards and benefits

Pay and rewards We've recently reviewed our salary structure, both internally and in comparison to the external market and the rest of the housing sector, to help us ensure our salary structure is competitive and helps us attract the best candidates.

Benefits – We want to help you achieve a happy work-life balance. This is what we offer:

  • Great holidays – Up to 26 days, plus public holidays
  • The chance to buy extra leave and discount cards
  • £250 in vouchers via our employee referral scheme
  • Three times basic salary life cover
  • A benefits programme offered by a BUPA Employee Assistance Plan
  • A generous pension scheme. We will pay a maximum of 9% if an employee contributes 6% or more in to your chosen pension plan

Flexible working – We offer the following choices under our flexibility policy:

  • Annualised hours
  • Term time only working
  • Compressed hours
  • Career breaks
  • Flexitime and opportunities to work from home

Staff awards – Every year, we organise a long service award ceremony celebrating colleagues who’ve been with us for 5, 10, 15, 20, 25, 30, 35, and 40 years.

We also regularly recognise and reward colleagues who provide excellent service to our customers and internally.

Cycle2Work – The Cycle2Work scheme allows you to purchase a bicycle and equipment (up to the value of £1,000) tax and VAT free.

Travel season ticket loan – You can apply for a travel season ticket loan where we buy your season ticket up front and you pay us back, interest free.

Discounted gym membership – Employee discounts are available at various gyms close to our offices.

Find Us
Website:
Telephone
020 7553 6479
Location
Fleet House
59 - 61 Clerkenwell Road
London
London & Regional Offices
London & Regional Offices
EC1M 5LA
GB
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