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Customer Experience Manager

Mount Green Housing Association
Leatherhead, Surrey
£42,000 - £45,000 per annum
Closing date
31 Aug 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Full Time
Organisation Type
Housing association / RP
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Job Details

£42,000 - £45,000 per annum, inclusive of car allowance (subject to having a UK driving licence/ own car for business use)

Mount Green Housing Association is a community housing association based in and around Surrey with around 1,700 homes. We are at an exciting point in our near 60 years’ history.  With a relatively new Chief Executive and Chair, we have ambitious plans to shape everything we do with and for our customers, supported through a strong financial position, robust governance and excellent corporate services support.

We have our vision, mission, corporate objectives and values that provide the direction we all work to as one Mount Green team. If you want a job that is genuinely flexible around office and home, where getting the right job done well is more important than hours at your desk, and where you can learn and develop professionally to deliver your best work whilst being supported with future career aspirations - then we are a great fit for you.

Along with a competitive salary, we also offer a fantastic benefit package - including free onsite parking, pension and healthcare benefits. 

Read the highlights below and for a detailed job description and information on how to apply, please visit our website at:

Closing Date - 31st August 2021

If you think you are the right fit for us, we look forward to reading your application.

The role: you will lead a team of Customer Experience Coordinators, ensuring we put customers at the heart of everything we do. You’ll be a driving force for excellent communications with customers and deliver a great service through a range of customer engagement activities, first fix customer contact and complaints handling.

You will play a central role in achieving high levels of customer satisfaction. This post is integral to shaping and delivering what we do - is with and for customers. In doing so, ensuring we meet the requirements of the Social Housing White Paper, the Housing Ombudsman and the Regulator’s Consumer Standards. 

We particularly welcome applications from those with customer service, complaint handling or customer engagement experience.

We reserve the right to close these adverts early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and welcome applications from people of all backgrounds.

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